Customer Success – Product Manager

Wing Assistant

. Respond to customer inquiries and requests, removing onboarding and adoption blockers .

Posted 9/24/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on improving customer adoption and satisfaction through effective communication and problem-solving. Proficient in utilizing AI tools, APIs, and automation to enhance customer workflows and deliver tailored solutions.

Highest-signal resume keywords

Customer Success ManagementSaaS ImplementationAPI IntegrationWorkflow AutomationTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProduct ManagementPrompt EngineeringScriptingTechnical ImplementationProject ManagementAnalytical SkillsProblem-SolvingConfiguration ManagementDocumentation

Soft Skills

Strong Communication SkillsDetail-OrientedResourcefulnessCustomer-Oriented MindsetInitiative

Tools & Technologies

AI ToolsWebhooksZapierNo-Code/Low-Code ToolsAutomation ToolsCRM PlatformsAI-Powered WorkflowsIntegrations

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information TechnologyBachelor's Degree in Software EngineeringBachelor's Degree in Computer EngineeringBachelor's Degree in Information Systems

Industry Keywords

SaaS ProductsCustomer SuccessTechnical SupportSolutions ConsultingFast-Growing EnvironmentStartup Environment

About the role

Key responsibilities & impact

Respond to customer inquiries and requests, removing onboarding and adoption blockers
Own customer requests from initial inquiry through resolution
Build customer relationships and understand businesses, workflows, goals, and pain points
Improve customer adoption, engagement, and satisfaction
Help customers maximize platform capabilities
Identify expansion opportunities and recommend higher-tier plans or additional capabilities
Become an expert user of Central products and integrations
Build and configure customer workflows
Use AI prompting, prompt optimization, webhooks, APIs, Zapier, scripting, automation, account configuration, and AI-powered workflows and agents
Troubleshoot implementations and determine whether issues require configuration, workflow changes, or product enhancements
Experiment with product capabilities and identify customer use cases
Create proof-of-concepts, demos, and customized solutions
Conduct customer calls to understand workflows, requirements, and desired outcomes
Translate customer needs into product requirements, user stories, specifications, and implementation details
Collaborate with Product and Engineering on customer requirements and solutions
Identify recurring customer pain points and product improvement opportunities
Participate in feature development and prioritization discussions
Use AI tools to research, prototype, improve prompts, and build workflows
Develop customer-specific product demos and examples
Create customer-facing guides, documentation, specifications, and enablement materials
Configure customer accounts and maintain records of requirements, configurations, workflows, and outstanding items
Document and communicate customer requests and commitments
Identify upsell and expansion opportunities and participate in expansion conversations and product demonstrations

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field
2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role
Experience working with SaaS or technology products, preferably in a fast-growing or startup environment
Strong written and verbal communication skills
Ability to own customer issues from start to finish
Highly organized and detail-oriented, with strong follow-up and project management skills
Strong problem-solving and analytical skills
Comfortable learning new software, technologies, and systems independently
Strong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms
Familiarity with AI tools and LLMs, including the ability to write, test, and improve prompts
Ability to translate customer workflows and business requirements into clear product requirements, specifications, and actionable tasks
Comfortable working in a fast-paced, high-growth environment with limited guidance and changing priorities
Demonstrated resourcefulness and initiative
Customer-oriented mindset and commercial awareness
Ability to manage multiple customer requests, projects, and priorities simultaneously
Experience or familiarity with SaaS products, AI tools and LLMs, prompt engineering, APIs, webhooks, Zapier or workflow automation platforms, scripting, CRM or customer success platforms, no-code/low-code tools, technical product implementation, or product management/requirements gathering is a strong advantage

Benefits

Comp & perks

Commission opportunities may be available for qualified upsell and expansion activity
Remote work arrangement