Implementation and Customer Success Manager – AI Agents

Wing Assistant

. Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.

Posted 9/17/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and success, with a strong focus on configuring workflows, managing integrations, and enhancing customer experiences. Proficient in troubleshooting technical issues and developing automation improvements to drive account growth.

Highest-signal resume keywords

Customer Success ManagementWorkflow ConfigurationTechnical Account ManagementTroubleshooting SkillsIntegration Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow BuildersAutomation ToolsTelephonyVoIPSIPEHRsAPIsWebhooksAI Workflow ConfigurationImplementation Management

Soft Skills

Strong CommunicationHighly Organized

Tools & Technologies

AthenahealthBrightreeAvailityNexHealth

Industry Keywords

B2B SoftwareCustomer-Facing RoleOnboardingImplementationAccount Growth

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion.
Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation.
Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules, and knowledge integrations.
Implement new workflows as Central expands beyond voice and front-desk automation.
Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth.
Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls.
Investigate problems independently, reproducing issues and checking configurations before escalating to engineering.
Triage engineering issues effectively, providing necessary context and verifying fixes before closing the loop.
Identify churn risks and opportunities for account growth by understanding customer value and needs.
Turn recurring implementation problems into documented playbooks and automation improvements.
By Day 30, take over the customer book and independently configure a complete AI workflow.
By Day 60, run new implementations from kickoff to go-live with meaningful integrations.
By Day 90, own accounts with minimal supervision and contribute to documented playbooks.

Requirements

What you’ll need

3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company.
Experience owning a book of customers or implementations directly.
Hands-on experience configuring software for customers, including workflow builders and automation tools.
Strong spoken and written English, with the ability to communicate directly with customers.
Experience with telephony, VoIP, SIP, EHRs, APIs, webhooks, or workflow automation tools.
Comfortable troubleshooting technical problems without immediate escalation.
Highly organized and able to manage multiple implementations simultaneously.
Availability during US business hours, regardless of location.

Benefits

Comp & perks

Remote work flexibility allowing you to work from anywhere.
Opportunities for professional development and growth.
Access to a supportive and innovative team environment.
Work on cutting-edge AI technology and contribute to meaningful projects.
Collaborative culture focused on outcomes and team success.
Potential for career advancement as the company grows.