Implementation & Customer Success Manager – AI Agents

Wing Assistant

. Own customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion.

Posted 9/17/2026full-timeRemote • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management, implementation, and technical account management within a B2B software environment. Proficient in configuring workflows, troubleshooting technical issues, and engaging effectively with customers to ensure successful onboarding and account expansion.

Highest-signal resume keywords

Customer Relationship ManagementImplementation ExperienceWorkflow ConfigurationTechnical TroubleshootingAPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationOnboardingTechnical Account ManagementWorkflow BuildersAutomation ToolsTelephonyVoIPCall ForwardingEHRsAPIs

Soft Skills

Strong Communication SkillsHighly OrganizedAdaptability

Industry Keywords

B2B SoftwareCustomer SuccessChurn Risk ManagementIntegrationTroubleshooting

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Own customer relationships end to end, from the signed contract through implementation, launch, ongoing success, renewal, and expansion.
Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation, testing the entire experience yourself.
Configure AI agents by building and improving prompts, workflows, escalation logic, and other behaviors as the product evolves.
Implement new workflows as Central expands beyond voice automation into back-office operations.
Run integrations with various systems, managing API credentials, handling authentication, and working directly with the customer's IT team.
Engage with customers through onboarding calls, implementation sessions, and troubleshooting interactions, proactively addressing any issues.
Investigate problems by reproducing issues, checking configurations, and isolating failures before escalating to engineering.
Triage engineering issues properly, providing necessary context and verifying solutions before closing the loop.
Protect and grow revenue by identifying churn risks and opportunities for account expansion.
Transform repetitive implementation challenges into documented playbooks and automation solutions.

Requirements

What you’ll need

3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company.
Experience owning a book of customers or implementations directly.
Ability to configure software for customers using workflow builders, automation tools, or similar products.
Strong spoken and written English skills for effective customer communication.
Hands-on experience with telephony, VoIP, call forwarding platforms, EHRs, or APIs.
Comfortable troubleshooting technical problems independently.
Must be able to consistently work US business hours.
Highly organized, managing multiple implementations and customer issues efficiently.
Adaptable to a fast-moving environment with changing products and priorities.

Benefits

Comp & perks

Remote work flexibility, allowing you to work from anywhere.
Opportunities for professional development and career growth.
A supportive team culture that values collaboration and innovation.
Access to cutting-edge AI technology and tools.
Involvement in shaping the future of AI-driven workflows.
Competitive compensation and recognition for your contributions.