Implementation, Customer Success Manager – AI Agents

Wing Assistant

. Own the customer journey from contract signing through implementation, launch, and ongoing success.

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer journey management, including implementation and ongoing success, while effectively configuring workflows and integrations. Proficient in troubleshooting technical issues and ensuring customer satisfaction through regular communication and support.

Highest-signal resume keywords

Customer Journey ManagementWorkflow ConfigurationTechnical TroubleshootingCustomer Success ManagementAPI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationWorkflow AutomationSoftware ConfigurationTelephonyHealthcare SoftwareAPIsDebuggingAccount ManagementChurn Risk IdentificationPlaybook Creation

Soft Skills

Strong Communication SkillsOrganizational Skills

Tools & Technologies

AthenahealthBrightree

Industry Keywords

B2B SoftwareCustomer SuccessTechnical Account Management

About the role

Key responsibilities & impact

Own the customer journey from contract signing through implementation, launch, and ongoing success.
Take new customers live by configuring workflows, call forwarding, and integrations.
Build and improve AI agent behaviors, including prompts and escalation logic.
Implement new workflows as the product evolves.
Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging.
Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.
Investigate and troubleshoot issues, isolating problems and fixing them when possible.
Triage engineering issues with detailed context for efficient resolution.
Protect revenue by identifying churn risks and opportunities for account expansion.
Document recurring issues and create playbooks for future reference.
Serve as the primary point of contact for customers and ensure they get maximum value from the solutions.

Requirements

What you’ll need

3+ years in implementation, customer success, or a technical account management role at a B2B software company.
Proven experience managing a book of customers or implementations independently.
Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.
Strong spoken and written English communication skills.
Experience with telephony, healthcare software, or APIs and integrations.
Ability to troubleshoot technical issues effectively.
Strong organizational skills to manage multiple implementations simultaneously.
Willingness to work US business hours consistently.

Benefits

Comp & perks

Opportunity to work with cutting-edge AI technology in a rapidly evolving field.
Remote work environment with flexibility in your setup.
Professional development opportunities and growth within the company.
Collaborative team culture with a focus on innovation.
Access to learning resources and support for career advancement.
Engaging work that impacts real business operations.