Implementation & Customer Success Specialist – AI Agents

Wing Assistant

. Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion .

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer ownership and resolution skills, with a focus on SaaS implementation and customer success. Proficient in configuring AI agents and integrating third-party systems while effectively communicating with clients.

Highest-signal resume keywords

Customer-Facing ExperienceSaaS ImplementationAI Agent ConfigurationAPI/Webhook UnderstandingHealthcare/EHR Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software ConfigurationTroubleshootingEnd-to-End TestingWorkflow AutomationIntegration Management

Soft Skills

Excellent Communication SkillsOwnershipAdaptabilityProblem-Solving

Tools & Technologies

APIsWebhooksTelephony SystemsVoIP Systems

Industry Keywords

HealthcareEHRPMSRCMSaaS

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion
Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations
Troubleshoot customer issues and provide solutions before escalating to engineering
Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems
Handle healthcare/EHR/scheduling integrations as needed
Conduct end-to-end testing of implementations to ensure they function correctly
Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers
Proactively identify and address issues with unhappy or inactive customers
Document recurring problems and develop repeatable processes/playbooks
Adapt to new AI workflows as Central evolves its product offerings
During the first 30 days, learn the product, understand assigned customers, run customer conversations, and configure/test standard workflows
By 60 days, independently own implementations and diagnose most configuration/integration problems before escalating
By 90 days, manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities

Requirements

What you’ll need

Customer-facing experience with a strong focus on ownership and resolution
Excellent spoken and written English communication skills
Demonstrated evidence of ownership in prior roles
Technical aptitude and comfort with software configurations
Availability during US business hours
Ability to learn quickly and adapt to new technologies
Experience in SaaS implementation or customer success (preferred)
Hands-on experience configuring software for customers (preferred)
Familiarity with workflow/no-code/automation tools (preferred)
Understanding of APIs/webhooks and telephony/VoIP systems (preferred)
Experience in healthcare/EHR/PMS/RCM environments (preferred)
Prior experience in startup operations or working with AI tools (preferred)
Ability to identify upsell and expansion opportunities (preferred)

Benefits

Comp & perks

Remote work with the ability to work from various locations
Opportunity for professional development in AI and customer success
Dynamic startup culture with a focus on innovation
Increasing ownership and responsibility as you grow in the role
Collaborative environment where your contributions directly impact customer success
Access to learning opportunities and resources to advance your career