Shopify Operations Manager

Wing Assistant

. Manage the existing customer service team, track response and resolution times, and handle escalations, refunds, and exchanges .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $6,000 - $7,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service operations, inventory tracking, and team leadership while utilizing tools like Shopify and Notion to enhance workflows and reporting.

Highest-signal resume keywords

Shopify Store ManagementInventory TrackingSOP DevelopmentCustomer Service Systems ManagementKPI Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory TrackingForecastingSOP DevelopmentCustomer Service ManagementKPI Management

Soft Skills

Clear CommunicationIndependent OperationTeam Leadership

Tools & Technologies

ShopifyNotionParcelwill

Industry Keywords

Customer ServiceLogistics ManagementProduction OversightStock Management

About the role

Key responsibilities & impact

Manage the existing customer service team, track response and resolution times, and handle escalations, refunds, and exchanges
Identify missing SOPs and improve FAQs and automated responses
Monitor stock levels, track sell-through rates, and forecast restock timing
Liaise with factories, oversee production timelines, and manage logistics for stock arrivals
Update inventory for SKUs and product variants weekly
Check order statuses and update customers with tracking information using Parcelwill
Manage the Notion workspace
Build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule
Manage weekly KPIs and reporting to ensure efficient operations and quality standards

Requirements

What you’ll need

Proven experience managing a Shopify store
Solid experience handling inventory tracking, multiple SKUs, and forecasting
Ability to operate independently as an Operations Manager
Ability to build SOPs, improve workflows, and work without supervision
Experience managing customer service systems, reporting, and overseeing a team
High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff
Proficiency with Shopify
Proficiency with Notion
USB headset with noise cancellation feature
Working webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main internet service speed of at least 25 Mbps cable connection
Backup internet service speed of at least 10 Mbps

Benefits

Comp & perks

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Affiliate Marketing Program with earnings up to $30 if your referral is hired