Strategy & Operations Manager – Client Onboarding, Activation, Retention

Wing Assistant

. Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+ .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, activation, and retention metrics. Proficient in data analysis, dashboard creation, and utilizing AI coding tools to drive measurable improvements in customer health and operational efficiency.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingAI Tool UtilizationStakeholder CollaborationManagement or Strategy Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ReconciliationRoot-Cause AnalysisDashboard CreationCustomer Health MetricsRetention and Churn AnalysisProcess RedesignQuantitative AnalysisAI Coding ToolsBusiness Operations

Soft Skills

Attention to DetailOwnership MentalityAdaptability in AmbiguityCross-Cultural CommunicationStakeholder Engagement

Tools & Technologies

ClaudeBI ToolsSpreadsheetsAI Coding AssistantsData Access Tools

Industry Keywords

Customer SuccessOnboarding PipelineActivation MetricsRetention StrategiesStrategy Consulting

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+
Manage the onboarding pipeline from signed deal to fully live account
Define and monitor activation and early-life customer health
Define, measure and analyze retention and churn by logo, revenue, lifecycle stage, role, segment, acquisition channel and team
Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative inputs and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without necessarily having direct authority
Report weekly to leadership on pipeline, activation and retention health, changes and corrective actions
Establish customer-journey maps, data access and metric baselines in the first 30 days
Identify opportunities, launch interventions and ship tools in the first 60 days
Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfort working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfort connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable
Must show something built with AI tools
Fluent written and spoken English
Ownership mentality and ability to thrive in ambiguity
Comfortable working with stakeholders across cultures, seniority levels and functions
Willingness to work evening-to-night hours on Hong Kong time, generally aligned with US time
Must be available for this full-time role as the only professional commitment
Shortlisted candidates must complete a practical case exercise using real-world-style data

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Opportunity to build and ship AI-powered tools
High ownership and direct accountability for results
Global, cross-functional exposure