Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from deal close through onboarding, activation, retention, and month 12 and beyond .

Posted 11/12/2026full-timeRemote • Hong KongMid-LevelSenior💰 SGD 9,000 - SGD 12,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, retention, and data analysis. Proficient in utilizing AI tools and SQL for data reconciliation and building impactful dashboards.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingSQL ProficiencyAI Tool UtilizationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLRoot-Cause AnalysisRetention MetricsChurn MetricsProcess RedesignFunnel AnalysisCohort AnalysisSurvival CurvesModel Building

Soft Skills

Attention to DetailOwnership MentalityAbility to Thrive in AmbiguityCross-Cultural CommunicationLeadership

Tools & Technologies

ClaudeClaude CodeCursorReplitBI ToolsSpreadsheetsMCPs

Industry Keywords

Customer SuccessStrategy ConsultingBizOpsPE Portfolio OperationsOnboarding Pipeline

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from deal close through onboarding, activation, retention, and month 12 and beyond
Manage the onboarding pipeline and ensure every account moves from signed deal to fully live
Define healthy starts, monitor early-life customer health, and intervene with at-risk accounts
Define, measure, analyze, and report retention and churn metrics
Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data, and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments, and measure impact
Build dashboards, alerts, and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources, and build models
Work with sales, recruiting, customer success, finance, product, and Philippines operations teams
Drive change through clarity and evidence without direct authority
Provide leadership with a weekly view of pipeline, activation, and retention health
Map the customer journey, establish metric baselines, identify high-impact opportunities, launch interventions, and ship tools during the first 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets, and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable
Fluent English, written and spoken
Ownership mentality and ability to thrive in ambiguity
Comfortable working with stakeholders across cultures, seniority levels, and functions
Willingness to work evening-to-night hours in Hong Kong time
Must make this role the only professional commitment
Shortlisted candidates must complete a practical case exercise using real-world style data
Final-stage candidates may be asked to complete background and reference checks

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Opportunity to build and ship tools using AI coding assistants
High ownership, tight feedback loops, and real accountability for results