Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from signed deal through month 12 and beyond .

Posted 11/12/2026full-timeRemote • Hong KongMid-LevelSenior💰 $7,000 - $9,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, retention, and churn analysis. Proficient in data reconciliation, building analytical models, and utilizing AI coding tools to drive measurable improvements in customer health metrics.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReconciliationAI Tool UtilizationRetention and Churn AnalysisStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData AnalysisAnalytical ModelingRoot-Cause AnalysisCustomer Health MonitoringProcess RedesignFunnel AnalysisCohort AnalysisSurvival CurvesMetric Baseline Establishment

Soft Skills

Attention to DetailOwnership MentalityBias Toward ActionOutcome FocusCross-Cultural Communication

Tools & Technologies

ClaudeAI Coding ToolsBusiness Intelligence ToolsSpreadsheetsDashboards

Industry Keywords

Customer SuccessManagement ConsultingStrategy ConsultingBusiness OperationsPortfolio Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from signed deal through month 12 and beyond
Manage the onboarding pipeline and accelerate accounts from signed deal to fully live
Define and monitor activation and early-life customer health
Define, measure and analyze retention and churn across logos, revenue, lifecycle, roles, segments, acquisition channels and teams
Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative information and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build analytical models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly to leadership on onboarding pipeline, activation and retention health, changes and actions
Establish customer-journey maps, data access and metric baselines within the first 30 days
Identify high-impact opportunities, launch interventions and ship tools within the first 60 days
Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable; applicants should show something they have built
Fluent written and spoken English
Ownership mentality, bias toward action and outcome focus
Comfortable working with stakeholders across cultures, seniority levels and functions
Must work US-aligned evening/night hours in Hong Kong time
Full-time role expected to be the candidate's only professional commitment
Final-stage candidates may complete background and reference checks

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employer
Background and reference checks conducted with candidate consent and in line with applicable law