Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from signed deal through month 12 and beyond .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, retention metrics, and data analysis. Proficient in building workflows and dashboards using AI tools while collaborating effectively across diverse teams.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingAI Tool UtilizationWorkflow and Dashboard DevelopmentStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ReconciliationRetention Metrics AnalysisRoot-Cause AnalysisFunnel AnalysisCohort AnalysisSurvival CurvesQuantitative Data AnalysisQualitative Data AnalysisProgramming Experience

Soft Skills

Attention to DetailOwnership MentalityComfort with AmbiguityEffective CommunicationCross-Cultural Collaboration

Tools & Technologies

ClaudeClaude CodeCursorReplitLovableBusiness Intelligence ToolsSpreadsheetsDatabasesAI Coding AssistantsMCPs

Industry Keywords

Customer SuccessStrategy ConsultingBizOpsPE Portfolio OperationsActivation MetricsChurn MetricsOnboarding PipelineEvidence-Based InterventionsStakeholder ManagementOperational Cadence

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from signed deal through month 12 and beyond
Manage the onboarding pipeline from signed deal to fully live account
Define and monitor activation and early-life customer health
Define, measure and analyze retention and churn metrics
Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data and raw data
Map cross-team handoffs, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly to leadership on pipeline, activation and retention health
Establish customer-journey and metric baselines within the first 30 days
Launch evidence-based interventions and initial tools within the first 60 days
Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers accurately
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or a similar AI tool
Comfortable connecting AI tools to data through MCPs
Experience building workflows and dashboards with AI coding assistants such as Claude Code, Cursor, Replit or Lovable
Must show something built with AI tools
Fluent English, written and spoken
Ownership mentality and comfort with ambiguity
Comfortable working with stakeholders across cultures, seniority levels and functions
Must be available to work evening-to-night hours in Hong Kong time
Background and reference checks may be required for final-stage candidates

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
High-ownership role with opportunities for rapid growth
Equal opportunity employer