Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from deal close through month 12 and beyond, including onboarding, activation and retention .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, activation, and retention metrics. Proficient in data analysis, building AI-driven tools, and collaborating across diverse teams to drive measurable improvements.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingAI Tool DevelopmentStakeholder CollaborationRetention and Churn Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ReconciliationRoot-Cause AnalysisCohort AnalysisSurvival-Curve AnalysisFunnel AnalysisMetric Baseline EstablishmentDashboard BuildingProcess RedesignExperimentation

Soft Skills

Attention to DetailOwnership MentalityBias Toward ActionCross-Cultural CommunicationStakeholder Engagement

Tools & Technologies

ClaudeClaude CodeCursorReplitLovableBusiness Intelligence ToolsSpreadsheetsDatabasesMCPs

Industry Keywords

Customer SuccessStrategy ConsultingBizOpsPE Portfolio OperationsOnboarding Pipeline

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from deal close through month 12 and beyond, including onboarding, activation and retention
Own and accelerate the onboarding pipeline from signed deal to fully live account
Define healthy early-life customer activation, identify off-track accounts and intervene early
Define, measure and segment retention and churn metrics
Conduct funnel, cohort, survival-curve and leading-indicator analysis
Perform qualitative and raw-data root-cause analysis
Map cross-team handoffs, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly pipeline, activation and retention health to leadership
Establish customer-journey maps, data access and metric baselines in the first 30 days
Identify opportunities, launch interventions and ship tools in the first 60 days
Demonstrate measurable improvement in a core metric and establish weekly operating cadence within 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable
Must show something built with AI tools
Fluent English, written and spoken
Ownership mentality, bias toward action and focus on outcomes
Comfortable working with stakeholders across cultures, seniority levels and functions
Willingness to work evening-to-night hours in Hong Kong time aligned with US time
Full-time role must be the candidate's only professional commitment; other employment, consulting work or business interests must be disclosed
Final-stage background and reference checks may be required

Benefits

Comp & perks

Remote work arrangement
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employment
Background and reference checks conducted with consent and in line with applicable law