Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from signed deal through onboarding, activation and retention .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, activation, and retention metrics. Proficient in data analysis, workflow automation, and collaboration across diverse teams to drive measurable improvements.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingWorkflow Automation with AI ToolsSQL ProficiencyStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLRoot-Cause AnalysisRetention MetricsActivation MetricsAnalytical ModelingDashboard BuildingProcess RedesignFunnel AnalysisCohort Analysis

Soft Skills

Attention to DetailOwnership MentalityAbility to Thrive in AmbiguityCross-Cultural CommunicationStakeholder Management

Tools & Technologies

ClaudeAI Coding ToolsBI ToolsSpreadsheetsData Sources

Industry Keywords

Customer SuccessStrategy ConsultingBusiness OperationsRetention and Churn AnalysisPost-Sale Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from signed deal through onboarding, activation and retention
Manage the onboarding pipeline and ensure every account progresses to being fully live
Define and monitor activation and early-life health metrics
Define, measure and analyze retention and churn by logo, revenue, lifecycle stage, role, segment, acquisition channel and team
Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative research and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build analytical models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly to leadership on pipeline, activation and retention health
Establish customer-journey maps, trusted metric baselines, interventions, operating cadence and measurable improvements

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building workflows and dashboards with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable
Must show something built with AI tools
Fluent English, written and spoken
Ownership mentality and ability to thrive in ambiguity
Comfortable working with stakeholders across cultures, seniority levels and functions
Willingness to work evening-to-night hours in Hong Kong time, aligned with US time
Full-time role expected to be the only professional commitment
Final-stage candidates may be required to complete background and reference checks

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employer
Background and reference checks conducted with consent and in line with applicable law