Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from deal close through month 12 and beyond .

Posted 11/12/2026full-timeRemote • Hong KongMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, focusing on retention, churn analysis, and cross-team collaboration. Proficient in building analytical models and dashboards using AI tools and SQL to drive data-informed decision-making.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and SQL ProficiencyExperience with AI Coding ToolsStakeholder CollaborationManagement or Strategy Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLRetention AnalysisChurn AnalysisRoot-Cause AnalysisAnalytical ModelingDashboard BuildingProcess RedesignFunnel AnalysisCohort Analysis

Soft Skills

Attention to DetailOwnership MentalityAbility to Thrive in AmbiguityCross-Cultural CommunicationStakeholder Management

Tools & Technologies

ClaudeAI Coding ToolsBI ToolsSpreadsheetsMCPs

Industry Keywords

Customer SuccessBusiness OperationsStrategy ConsultingPost-Sale ManagementOperational Excellence

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from deal close through month 12 and beyond
Manage the onboarding pipeline from signed deal to fully live account
Define activation and early-life health, identify at-risk accounts, and intervene early
Define, measure, and analyze retention and churn across logos, revenue, lifecycle, roles, segments, acquisition channels, and teams
Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative information, and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments, and measure impact
Build dashboards, alerts, and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources, and build analytical models
Collaborate with sales, recruiting, customer success, finance, product, and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly to leadership on pipeline, activation, and retention health, including changes and corrective actions
Map the customer journey, establish metric baselines, identify high-impact opportunities, launch interventions, ship tools, and run a weekly operating cadence

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Strong data skills and comfort working directly with databases, spreadsheets, and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfort connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable; candidates should show something they have built
Fluent English, written and spoken
Ownership mentality and ability to thrive in ambiguity
Comfortable working with stakeholders across cultures, seniority levels, and functions
Final-stage candidates may be asked to complete background and reference checks
Must be available to work from the evening into the night, Hong Kong time
This must be the candidate's only professional commitment; other employment, consulting work, or business interests must be disclosed

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Opportunity to work with AI technologies and build tools using AI coding assistants
High ownership, tight feedback loops, and accountability for results
Equal opportunity employer