Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+ .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, activation, and retention metrics. Proficient in data analysis, workflow automation, and utilizing AI tools to drive measurable improvements in customer success.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingAI Tool UtilizationWorkflow and Dashboard DevelopmentStakeholder Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLData ReconciliationRoot-Cause AnalysisRetention and Churn AnalysisProcess RedesignFunnel AnalysisCohort AnalysisSurvival CurvesQuantitative ResearchMetric Baseline Establishment

Soft Skills

Attention to DetailOwnership MentalityComfort with AmbiguityCross-Cultural CommunicationStakeholder Engagement

Tools & Technologies

ClaudeAI Coding ToolsBusiness Intelligence ToolsSpreadsheetsDashboards

Industry Keywords

Customer SuccessOnboardingActivationRetentionStrategy ConsultingBizOpsPE Portfolio Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the post-sale customer journey from deal close through onboarding, activation, retention and month 12+
Manage the onboarding pipeline from signed deal to fully live account
Define healthy activation, identify off-track accounts and intervene early
Define, measure and analyze retention and churn by logo, revenue, lifecycle, role, segment, acquisition channel and team
Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative research and raw data
Map cross-functional handoffs, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build models
Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through evidence and clarity, often without direct authority
Report weekly pipeline, activation and retention health to leadership
Establish customer-journey and metric baselines within 30 days
Identify opportunities, launch interventions and ship tools within 60 days
Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building workflows and dashboards with AI coding assistants such as Claude Code, Cursor, Replit or Lovable
Must show something built with AI tools
Fluent English, written and spoken
Ownership mentality and comfort with ambiguity
Comfortable working with stakeholders across cultures, seniority levels and functions
Availability to work evenings into nights, Hong Kong time
Full-time role expected to be the candidate's only professional commitment
Shortlisted candidates must complete a practical case exercise using real-world style data
Final-stage candidates may be asked to complete background and reference checks

Benefits

Comp & perks

Remote work arrangement
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employment
Background and reference checks conducted with consent and in line with applicable law