Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+ .

Posted 11/12/2026full-timeRemote • ChinaMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the post-sale customer journey, focusing on onboarding, activation, and retention metrics. Proficient in data analysis, root-cause analysis, and building analytical models to drive customer success and operational improvements.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and ReportingSQL ProficiencyExperience with AI Coding ToolsStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRoot-Cause AnalysisSQLAnalytical ModelingCustomer Activation MetricsRetention MetricsChurn AnalysisProcess RedesignFunnel AnalysisCohort Analysis

Soft Skills

Attention to DetailOwnership MentalityComfort with AmbiguityCross-Cultural CommunicationStakeholder Management

Tools & Technologies

ClaudeBI ToolsSpreadsheetsAI Coding AssistantsMCPs

Industry Keywords

Customer SuccessStrategy ConsultingBusiness OperationsPost-Sale ManagementOperational Improvement

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+
Manage the onboarding pipeline and ensure every account progresses from signed deal to fully live
Define and monitor healthy early-life customer activation, identify at-risk accounts and intervene early
Define, measure and analyze retention and churn across logo versus revenue, customer lifecycle, role, segment, acquisition channel and team
Perform root-cause analysis using funnels, cohorts, survival curves, leading indicators, qualitative data and raw data
Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build analytical models
Work with sales, recruiting, customer success, finance, product and Philippines operations teams across time zones
Drive change through clarity and evidence, often without direct authority
Report weekly to leadership on pipeline, activation and retention health, changes and corrective actions
Establish customer journey maps, data access and trusted metric baselines in the first 30 days
Identify high-impact opportunities, launch interventions and ship tools in the first 60 days
Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit or Lovable
Fluent English, written and spoken
Ownership mentality and comfort with ambiguity
Comfortable working with stakeholders across cultures, seniority levels and functions
Willingness to work evening-to-night hours in Hong Kong time, generally aligned with US time
Full-time role expected to be the candidate's only professional commitment
Final-stage candidates may need to complete background and reference checks

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employment
Background and reference checks conducted with consent and in line with applicable law