Strategy & Operations Manager – Client Onboarding, Activation & Retention

Wing Assistant

. Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+ .

Posted 11/12/2026full-timeRemote • Hong KongMid-LevelSenior💰 CN¥46,000 - CN¥63,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sale customer journey, including onboarding, retention, and data analysis. Proficient in using AI coding tools and SQL for building analytical models and dashboards to drive customer success.

Highest-signal resume keywords

Customer Journey ManagementData Analysis and SQL ProficiencyExperience with AI Coding ToolsStakeholder Engagement Across FunctionsManagement or Strategy Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLAnalytical ModelingRetention MeasurementChurn AnalysisFunnel AnalysisCohort AnalysisSurvival-Curve AnalysisProcess RedesignDashboard Development

Soft Skills

Attention to DetailOwnership MentalityAbility to Thrive in AmbiguityEffective CommunicationCross-Cultural Collaboration

Tools & Technologies

ClaudeClaude CodeCursorReplitLovableBusiness Intelligence ToolsSpreadsheetsDatabasesWorkflow ToolsMCPs

Industry Keywords

Customer SuccessPost-Sale ManagementStrategy ConsultingBizOpsPE Portfolio Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the entire post-sale customer journey from deal close through onboarding, activation, retention and month 12+
Manage the onboarding pipeline from signed deal to fully live account
Define healthy-start criteria, identify off-track accounts and intervene early
Define, measure and analyze retention and churn across logos, revenue, customer age, role, segment, acquisition channel and team
Conduct funnel, cohort, survival-curve and leading-indicator analysis
Map cross-team handoffs, identify friction, redesign processes, run experiments and measure impact
Build dashboards, alerts and workflow tools using Claude and other AI coding tools
Write SQL, reconcile data sources and build analytical models
Work with sales, recruiting, customer success, finance, product and Philippines operations teams
Drive change through clarity and evidence without direct authority
Report weekly to leadership on pipeline, activation and retention health
Establish customer-journey maps, data access and metric baselines in the first 30 days
Identify high-impact opportunities, launch interventions and ship initial tools in the first 60 days
Demonstrate measurable improvement on a core metric and establish a weekly operating cadence within 90 days

Requirements

What you’ll need

3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations
Relentless attention to detail and ability to reconcile numbers to the dollar
Comfortable working directly with databases, spreadsheets and BI tools
Programming experience is a plus, but not necessary
Daily use of Claude or similar AI tools
Comfortable connecting AI tools to data through MCPs
Experience building working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable
Fluent English, written and spoken
Ownership mentality; thrives in ambiguity and biases toward action
Comfortable working with stakeholders across cultures, seniority levels and functions
Willingness to work evening-to-night hours on Hong Kong time aligned with US operating hours
Full-time role must be the candidate's only professional commitment; other employment, consulting work or business interests must be disclosed
Final-stage background and reference checks may be required

Benefits

Comp & perks

Remote, full-time role
Occasional in-person meetings in Hong Kong
Occasional trips to the operation center in the Philippines
Equal opportunity employer
Background and reference checks conducted with candidate consent and in line with applicable law