Technical Account Manager – AI Agents

Wing Assistant

. Own and manage a portfolio of customer accounts for AI Agents .

Posted 9/17/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts for AI solutions, with strong technical troubleshooting skills and a proactive approach to relationship management and problem-solving. Proficient in facilitating customer go-lives and ensuring successful technical implementations while maintaining accurate CRM records.

Highest-signal resume keywords

Technical Account ManagementAI TechnologiesCustomer Go-LivesCRM SystemsTechnical Implementations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingAI Solution ImplementationAccount ManagementProblem-SolvingCustomer Support Tools

Soft Skills

Relationship ManagementCommunication SkillsTime ManagementAttention to DetailProactive Mindset

Tools & Technologies

CRM SystemsCustomer Support Tools

Industry Keywords

SaaSCustomer Success ManagementIntegration Engineering

About the role

Key responsibilities & impact

Own and manage a portfolio of customer accounts for AI Agents
Proactively reach out to customers to ensure their needs are met and identify opportunities for expansion
Configure AI agents effectively and efficiently according to customer requirements
Troubleshoot technical issues independently before escalating to engineering teams
Manage engineering handoffs while maintaining ownership of customer relationships
Verify fixes and promptly address customer concerns
Identify trends and expansion opportunities within accounts to drive growth
Collaborate with integration engineers on custom integrations and coding as necessary
Maintain up-to-date knowledge of product features and updates
Facilitate customer go-lives and ensure successful AI solution implementations
Maintain accurate CRM records of customer interactions and technical issues
Prepare and deliver presentations and reports to stakeholders as needed

Requirements

What you’ll need

Proven experience as a Technical Account Manager, SaaS Account Manager, or a technically strong Customer Success Manager
Strong technical troubleshooting skills with a deep understanding of AI technologies
Excellent relationship management and communication skills
Ability to work independently and manage time effectively in a fast-paced environment
Experience with customer go-lives and technical implementations
Strong problem-solving skills with a proactive mindset
Familiarity with CRM systems and customer support tools
Ability to manage multiple accounts simultaneously with attention to detail
Work US business hours to ensure alignment with global clients

Benefits

Comp & perks

Opportunity to work in a fast-paced and innovative environment
Room for professional development and career advancement
Collaborative and inclusive company culture
Exposure to cutting-edge AI technologies
Supportive team environment focused on success
Remote work opportunities with a focus on results