Technical Account Manager – AI Agents

Wing Assistant

. Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents.

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships post-signing, with a focus on onboarding, configuration, and adoption of AI-driven products. Proficient in troubleshooting technical issues and implementing customer experience strategies to enhance satisfaction and retention.

Highest-signal resume keywords

Technical Account ManagementB2B SaaS ExperienceAPI IntegrationsCustomer Success MetricsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingConfigurationTechnical WorkflowsCustomer Experience StrategiesOnboardingAI-Driven ProductsAccount ManagementExpansion OpportunitiesCustomer Satisfaction MonitoringFast-Paced Environment Adaptability

Soft Skills

Exceptional Communication SkillsAttention to DetailCustomer-Centric MindsetInitiativeCollaboration

Industry Keywords

Customer Relationship ManagementTechnical AcumenStartup EnvironmentHigh-Growth EnvironmentUS Business Hours

About the role

Key responsibilities & impact

Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents.
Proactively manage customer expectations and ensure timely resolution of issues.
Identify, close, and expand business opportunities within the customer portfolio.
Collaborate with integration engineers during technical handoffs.
Implement accelerated customer ramp-up plans to achieve independent go-lives by Day 7.
Communicate regularly with customers, provide progress updates, and address concerns.
Troubleshoot and configure Central independently to resolve customer issues.
Monitor customer satisfaction and retention, implementing customer experience strategies.
Serve as the primary post-signing customer contact for onboarding, configuration, and ongoing support.
Address customer issues promptly, with same-day resolution expectations.

Requirements

What you’ll need

Proven experience as a Technical Account Manager or similar role in B2B SaaS.
Strong technical acumen with the ability to understand software solutions and troubleshoot issues.
Exceptional communication skills, both verbal and written.
Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail.
Commercially sharp with a track record of identifying and closing expansion opportunities.
Ability to work independently and take initiative in a fast-paced environment.
Strong problem-solving skills and a customer-centric mindset.
Familiarity with API integrations and technical workflows.
Experience in a startup or high-growth environment.
Understanding of customer success metrics and strategies.
Previous experience with AI-driven products or solutions.
Ability to work in different time zones, particularly aligned with US business hours.

Benefits

Comp & perks

Fully remote work environment with flexibility to manage your own workspace.
Opportunity to work with cutting-edge AI technology and innovative solutions.
A culture that encourages professional growth and development.
Comprehensive training and onboarding programs.
Supportive team atmosphere focused on collaboration and success.
Access to continuous learning opportunities and resources.