Technical Customer Success Manager – AI Agents

Wing Assistant

. Take ownership of customer accounts, ensuring their successful adoption of our AI agents.

Posted 9/17/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within a B2B SaaS environment, with a strong technical aptitude for configuring AI agents and managing customer relationships effectively. Proficient in troubleshooting, software configuration, and API integrations to enhance customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAI Agent ConfigurationTechnical TroubleshootingAPI IntegrationEHR/Scheduling Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent ConfigurationWorkflow ConfigurationCall Flow ConfigurationTechnical TroubleshootingSoftware ConfigurationCustomer Retention StrategiesCustomer Expansion StrategiesAPI IntegrationTechnical DocumentationEHR/Scheduling Systems

Soft Skills

Exceptional Communication SkillsProactive Follow-ThroughAttention to DetailRelationship ManagementIndependent Work

Industry Keywords

B2B SaaSCustomer SupportTechnical SupportAI TechnologiesFast-Paced Startup Environment

About the role

Key responsibilities & impact

Take ownership of customer accounts, ensuring their successful adoption of our AI agents.
Independently configure and test complete standard AI agents and call flows to meet customer specifications.
Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
Maintain open-item tracking and escalation paths to streamline customer support efforts.
Proactively drive customer retention and expansion efforts through effective relationship management.
Document customer interactions, product feedback, and best practices to enhance team knowledge.
Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision.
Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations.
Configure, troubleshoot, and optimize software solutions for customer needs.
Address important customer items on the same day.

Requirements

What you’ll need

Proven experience in a customer success or account management role, preferably within a B2B SaaS environment.
Strong technical aptitude with the ability to configure AI agents, prompts, workflows, and call flows.
Exceptional spoken and written English communication skills.
Demonstrated proactive follow-through and attention to detail in customer interactions.
Experience with customer retention and expansion strategies.
Ability to work independently and manage multiple customer accounts simultaneously.
Familiarity with EHR/scheduling systems is a plus.
Willingness to work full-time during US business hours.
Experience in technical troubleshooting and software configuration.
Background in customer support or technical support roles.
Knowledge of AI technologies and their applications in customer service.
Familiarity with API integrations and technical documentation.
Experience in a fast-paced startup environment.

Benefits

Comp & perks

Opportunity to work remotely from anywhere in South Africa.
Engaging company culture with a focus on professional development and growth opportunities.
Access to advanced tools and technologies in the AI space.
Collaborative and supportive team environment.
Regular training and opportunities to enhance technical skills.
Participation in team-building activities and company events.