Technical Customer Success Manager – AI Agents

Wing Assistant

. Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support.

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing post-sales processes for B2B SaaS customers, with a strong focus on configuring software solutions, troubleshooting technical issues, and fostering customer relationships. Proficient in AI technologies, API integrations, and customer success metrics to enhance customer satisfaction and support.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceTechnical Aptitude for Software ConfigurationAI Technologies and IntegrationsExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ConfigurationTroubleshootingAPI IntegrationsAI WorkflowsCustomer Success Metrics

Soft Skills

Problem-SolvingOrganizational SkillsAttention to DetailProactive Customer ServiceCollaboration

Tools & Technologies

Customer Relationship Management (CRM) ToolsCustomer Success SoftwareTechnical Support Platforms

Industry Keywords

B2B SaaSPost-Sales ProcessesCustomer SupportTechnical SupportImplementation

About the role

Key responsibilities & impact

Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support.
Configure software solutions based on customer requirements, ensuring optimal setup for AI agents and workflows.
Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges.
Collaborate with clients to develop effective AI prompts and integrations that meet their business needs.
Maintain ownership of customer issues and open items, providing updates and follow-through on resolutions.
Identify when engineering support is necessary and communicate effectively with the integration engineering team.
Foster strong relationships with customers to build confidence in our solutions and support offerings.
Document customer interactions and solutions to enhance knowledge sharing within the team.
Provide training and guidance to customers on using our software effectively.
Work within US business hours to ensure availability for customer support.

Requirements

What you’ll need

Proven experience in a customer success management role, particularly within a B2B SaaS environment.
Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows.
Strong problem-solving skills and ability to work effectively under pressure in a fast-paced environment.
Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
Demonstrated ownership mentality, with a proactive approach to customer service and issue resolution.
Comfort with technical tools and platforms related to AI agents and integrations.
Ability to work collaboratively with cross-functional teams, including engineering when necessary.
Strong organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously.
Experience with AI technologies and their application in customer service or operations.
Familiarity with API integrations and software development processes.
Previous experience in a technical support or implementation role.
Knowledge of customer success metrics and best practices.
Experience using customer relationship management (CRM) tools and customer success software.
Ability to work within US business hours.
No specific educational credential stated.

Benefits

Comp & perks

Opportunity to work in a rapidly growing company at the forefront of AI technology.
Collaborative and innovative work environment that encourages professional growth.
Access to ongoing training and development to enhance your skills and knowledge.
Remote work opportunities that allow for a flexible work environment.
Comprehensive benefits package including health, dental, and retirement plans.
Supportive team culture that values ownership, speed, and proactive engagement.