Technical Customer Success Manager – AI Agents

Wing Assistant

. Own the complete onboarding process for new clients, ensuring a smooth transition to our products.

Posted 9/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving product adoption in a B2B SaaS environment, with strong technical understanding and communication skills in both English and Spanish. Proficient in troubleshooting, problem-solving, and executing effective client training sessions.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementB2B SaaS ExperienceAPIs and Integrations FamiliarityClient Training Sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingProblem-SolvingProject Management MethodologiesTechnical CommunicationProduct Adoption Strategies

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsHigh InitiativeProactive Approach

Tools & Technologies

Customer Success Software ToolsAI TechnologiesMachine Learning Technologies

Industry Keywords

B2BSaaSStartup ExperienceCustomer Relationship Management

About the role

Key responsibilities & impact

Own the complete onboarding process for new clients, ensuring a smooth transition to our products.
Configure Central independently to meet client needs while ensuring a strong understanding of the technical aspects of our solutions.
Drive product adoption through proactive communication and training with customers.
Provide troubleshooting support, addressing common issues and escalating only genuine engineering problems to the technical team.
Manage customer communications effectively, ensuring timely and clear updates throughout the customer journey.
Focus on retention by identifying opportunities for expansion within existing accounts.
Demonstrate a proactive approach, executing same-day actions and communications.
Participate in independent go-lives by Day 7 following the accelerated ramp schedule.
Work collaboratively with engineering on custom APIs and new integrations while maintaining ownership of the customer experience.
Work during US business hours.

Requirements

What you’ll need

Proven experience in a Customer Success Manager or Technical Account Manager role, preferably within a B2B SaaS environment.
Strong technical curiosity with the ability to understand and communicate complex technical concepts to non-technical stakeholders.
Excellent verbal and written communication skills in both English and Spanish.
Proven track record of managing customer relationships and driving product adoption.
Ability to work independently and demonstrate a high level of initiative in a fast-paced environment.
Experience with troubleshooting and problem-solving in a tech-focused environment.
Strong organizational skills with the ability to manage multiple clients and priorities effectively.
Familiarity with APIs and integrations is a plus.
Experience in the AI or machine learning sector.
Familiarity with customer success software tools and platforms.
Prior experience in a startup or rapidly growing organization.
Knowledge of project management methodologies.
Experience in conducting client training sessions.

Benefits

Comp & perks

Opportunity to work remotely with a diverse and talented team.
Engagement with cutting-edge AI technology and solutions.
Professional development opportunities to enhance your skills and career growth.
Collaborative company culture that values innovation and initiative.
Access to a network of professionals in the B2B SaaS industry.
Supportive environment encouraging proactive problem-solving and independent thinking.