Behavioral Health Front Desk, Patient Coordinator

Winning Assistants LLC

. Answer and professionally manage incoming patient and general inquiry calls.

Posted 9/24/2026part-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, client intake, and insurance verification while maintaining confidentiality and professionalism. Proficient in using SimplePractice for managing patient information and supporting administrative workflows in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationSimplePractice ProficiencyClient Intake ManagementBehavioral Health Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance VerificationClient IntakeEHR ManagementCredentialing SupportAdministrative Workflow ImprovementDocument OrganizationData EntryAppointment CoordinationBilling Assistance

Soft Skills

ProfessionalismEmpathyAttention to DetailCommunication SkillsOrganizational Skills

Tools & Technologies

SimplePracticeChatGPTElectronic Health Records (EHR)

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationBehavioral HealthMental HealthMedical Virtual AssistantPatient Coordinator

About the role

Key responsibilities & impact

Answer and professionally manage incoming patient and general inquiry calls.
Monitor, organize, and respond to voicemail messages.
Return calls and follow up with prospective and existing clients.
Triage patient inquiries and determine appropriate next steps.
Communicate clearly and compassionately while maintaining patient confidentiality.
Escalate concerns to the practice owner when necessary.
Manage approximately 10 calls per day, with varying call volume.
Coordinate appointments for new and existing clients.
Match clients with appropriate providers based on availability, scheduling needs, and preferences.
Maintain accurate provider schedules and appointment information.
Assist with rescheduling, cancellations, and appointment-related requests.
Support communication between patients and providers.
Enter new client information accurately into SimplePractice.
Maintain and update patient demographic and administrative information.
Support new client intake workflows and documentation.
Create and modify forms and templates within SimplePractice.
Keep electronic records organized, accurate, and current.
Verify patient insurance coverage and benefits.
Organize documents and maintain electronic files.
Support credentialing of new providers and track credentialing documentation.
Assist with monthly billing for juvenile probation and children and youth service contracts.
Provide occasional support with grant applications under the practice owner's guidance.
Organize administrative information and identify workflow improvements.
Use ChatGPT and other tools responsibly to improve administrative efficiency.
Provide general administrative assistance as practice needs evolve.
Work closely with the practice owner and receive hands-on training.

Requirements

What you’ll need

Previous experience in a medical, behavioral health, mental health, or healthcare administrative setting is strongly preferred.
Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role is preferred but not required.
Experience with patient scheduling, phone handling, client intake, insurance verification, or EHR management is highly preferred.
Hands-on experience with SimplePractice is a strong advantage.
Familiarity with provider credentialing is an advantage, but not required, as training will be provided.
Experience working in behavioral or mental health is preferred.
Comfortable learning new administrative workflows and technology tools, including ChatGPT.
No medical degree or active medical license is required.
Highly proficient in spoken and written English.
Comfortable handling phone calls and communicating directly with patients.
Professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services.
Strong organizational skills and attention to detail.
Ability to manage multiple providers, schedules, patient preferences, and administrative priorities accurately.
Dependable, proactive, and capable of working independently with appropriate guidance.
Understanding of protecting confidential and sensitive patient information.
Relevant professional work experience.
Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding; mandatory.
Availability for video meetings with the camera on when required.
Availability consistently during 2:00 PM–6:00 PM EDT, Monday through Friday.
Reliable laptop or desktop computer.
Stable high-speed internet connection of at least 25 Mbps.
Noise-canceling headset.
Working webcam.
Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Training provided for provider credentialing