Bilingual Dental Appointment Specialist

Winning Assistants LLC

. Answer incoming patient calls professionally in English and Spanish .

Posted 10/30/2026full-timeRemote • Brazil, El Salvador, Mexico, Colombia, Venezuela, Puerto Rico, ArgentinaMid-LevelSenior💰 $12,480 - $16,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates professional fluency in English and Spanish, with strong communication skills to effectively convert patient inquiries into scheduled appointments. Proficient in dental procedures, patient scheduling workflows, and maintaining accurate patient records while ensuring compliance with HIPAA requirements.

Highest-signal resume keywords

Patient SchedulingDental Practice Management SystemsInsurance VerificationBilingual CommunicationAppointment Conversion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dental Procedures KnowledgePatient ReactivationAppointment SettingInsurance Eligibility VerificationFollow-Up Calls

Soft Skills

Independent ThinkingProblem-SolvingProfessional Phone PresenceInitiativeCommunication Skills

Tools & Technologies

Open DentalFlexRingCentralPractice Management System

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Dental ReceptionPatient Scheduling WorkflowsHIPAA ComplianceDental TerminologyPatient Confidentiality

About the role

Key responsibilities & impact

Answer incoming patient calls professionally in English and Spanish
Convert prospective patient inquiries into confirmed dental appointments
Build rapport, address patient concerns, and guide callers toward scheduling
Explain common dental procedures and introduce prospective patients to the practice
Schedule, reschedule, and confirm patient appointments
Contact inactive patients and encourage them to return for dental care
Follow up on unscheduled treatment plans and help patients book appointments
Maintain follow-up records and track appointment conversion efforts
Manage incoming calls, appointment confirmations, and patient follow-ups
Answer routine questions about dental services, procedures, and scheduling
Provide friendly, knowledgeable, and professional patient support
Handle common concerns independently and escalate clinical or complex inquiries
Maintain accurate patient information and appointment records
Verify dental insurance eligibility and active coverage
Confirm benefits, deductibles, copays, annual maximums, and coverage limitations
Contact insurance providers or use payer portals to obtain benefit information
Document insurance verification results in the practice management system
Communicate insurance information to the dental team and patients
Identify coverage discrepancies and escalate issues for further review

Requirements

What you’ll need

Previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting
Professional fluency in both English and Spanish, with excellent verbal and written communication skills
Proven experience converting patient inquiries into booked appointments
Hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans
Strong knowledge of common dental procedures, terminology, and patient scheduling workflows
Confident, articulate, persuasive, and professional phone presence
Ability to explain dental services clearly and address routine patient concerns
Independent thinking, initiative, problem-solving skills, and sound judgment
Ability to work efficiently with minimal supervision and limited foundational training
Experience using dental practice management systems
Familiarity with Open Dental, Flex, and RingCentral is preferred
Dental insurance verification experience is advantageous but not mandatory
Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
Must be available for video meetings with the camera on when required
Must be willing to work assigned U.S. business hours
Must maintain patient confidentiality and follow applicable HIPAA privacy and security requirements
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
No dental or healthcare-related degree is required
No professional medical or dental license is required

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Bonuses, incentives, or increased hours may be offered based on performance