Bilingual Medical Insurance – Patient Care Coordinator

Winning Assistants LLC

. Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.

Posted 10/6/2026part-timeRemote • Mexico, Argentina, Colombia, El Salvador, Honduras, NicaraguaJunior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing insurance prior authorizations, appointment scheduling, and virtual medical scribing within a healthcare environment. Proficient in patient communication and sales support for aesthetic services, ensuring a patient-centered approach while collaborating with clinical and administrative teams.

Highest-signal resume keywords

Insurance Prior Authorizations ManagementModMed EMR ExperienceVirtual Medical Scribing SupportBilingual Communication (English and Spanish)Patient Communication and Scheduling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Eligibility VerificationAuthorization TrackingProcedure Code VerificationAppointment SchedulingPatient DocumentationLead ConversionSales Support for Aesthetic ServicesMedical Front-Office WorkflowsProblem-Solving SkillsDetail-Oriented Organization

Soft Skills

Excellent Verbal CommunicationProfessional Written CommunicationProactive ApproachDependabilityAbility to Work Independently

Tools & Technologies

ModMed EMRVideo Conferencing ToolsNoise-Canceling HeadsetWebcamHigh-Speed Internet Connection

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationMedical Virtual AssistantPlastic SurgeryReconstructive SurgeryAestheticsDermatologyPatient-Centered CareVirtual ReceptionistSkincare ProductsWellness Services

About the role

Key responsibilities & impact

Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements.
Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
Provide virtual scribing support during patient exams, including video-based assistance when required.
Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications.
Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
Provide front-office and virtual receptionist backup, including scheduling support and routing post-procedure questions and concerns.
Provide light sales support for aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
Identify opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
Collaborate with clinical and administrative teams to ensure smooth communication and continuity of patient care.

Requirements

What you’ll need

At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
Direct experience with ModMed EMR is required.
Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
Excellent verbal and written communication skills with a professional, patient-focused approach.
Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Reliable laptop or desktop computer.
Stable high-speed internet connection (minimum 25 Mbps).
Noise-canceling headset.
Working webcam for virtual meetings.
Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Optional contractor perks and client-approved allowances