Bilingual Medical Patient Coordinator

Winning Assistants LLC

. Answer and manage high volumes of inbound patient calls .

Posted 10/10/2026full-timeRemote • Brazil, El Salvador, Venezuela, Colombia, Argentina, HondurasMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish for effective communication with patients, alongside expertise in U.S. healthcare administration, insurance verification, and appointment scheduling. Proficient in maintaining HIPAA compliance and managing high volumes of patient inquiries in a fast-paced environment.

Highest-signal resume keywords

Fluent In English And SpanishHealthcare Administration ExperienceInsurance Verification ExpertiseAppointment Scheduling ProficiencyHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Eligibility VerificationPatient Cost EstimationAppointment CoordinationPatient Record ManagementHealthcare Workflow Understanding

Soft Skills

Attention To DetailOrganizational SkillsMultitasking AbilitiesIndependent Work CapabilityCollaboration Skills

Tools & Technologies

RingCentralEMSOW PACSTablet-Based SystemsCamera-Based Systems

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

U.S. HealthcareMedical ReceptionVirtual Medical AssistancePatient ConfidentialityHealthcare Technologies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer and manage high volumes of inbound patient calls
Screen inquiries, identify patient needs, and route calls appropriately
Communicate with English- and Spanish-speaking patients
Handle inbound and outbound communications using RingCentral
Answer questions about appointments, insurance coverage, clinic services, and scheduling
Verify insurance eligibility, active coverage, plan benefits, and requirements
Determine deductibles, copays, coinsurance, and other patient financial responsibilities
Calculate and communicate estimated patient costs before scheduling
Identify insurance discrepancies and coordinate follow-up
Maintain accurate insurance documentation and patient records
Schedule and coordinate appointments
Collect and verify demographic, insurance, and intake information
Coordinate with the on-site clinic team
Provide remote front desk assistance and patient check-ins using a tablet or camera-based system
Support remote patient intake and registration
Navigate EMSOW PACS, the cloud-based ultrasound imaging system
Follow clinic workflows, documentation standards, HIPAA, and confidentiality requirements
Prioritize calls, scheduling, insurance verification, and front desk support during busy clinic hours

Requirements

What you’ll need

Fluent in both English and Spanish, including verbal and written communication (mandatory and non-negotiable)
Previous experience in U.S. healthcare administration, medical reception, medical scheduling, or virtual medical assistance
Hands-on experience verifying U.S. patient insurance eligibility, coverage, and benefits
Ability to determine estimated patient out-of-pocket costs
Experience managing high volumes of inbound patient calls in a medical or healthcare environment
Experience with appointment scheduling, patient inquiries, and intake responsibilities
Strong understanding of healthcare administrative workflows
Excellent attention to detail, organizational, and multitasking abilities
Ability to prioritize calls, insurance verification, scheduling, and front desk support
Ability to work independently with minimal supervision
Knowledge of HIPAA requirements and patient confidentiality standards
Ability to collaborate with on-site clinic staff
Must work exclusively with the assigned practice during scheduled hours, without overlapping employment or client commitments
Must submit an NBI Clearance and/or Local Police Clearance before onboarding
Must be available for camera-on video meetings when required
Must work Monday through Friday, 8:00 AM to 5:00 PM Eastern Time
Must maintain HIPAA-compliant work practices and patient confidentiality
Reliable laptop or desktop computer
Stable high-speed internet connection, minimum 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
Ability to learn healthcare technologies and adapt to clinic workflows

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
Access to Tools & Resources
Optional Performance-Based Incentives
Templates, workflow guides, productivity tools, and client-specific SOP support
Optional contractor perks and client-approved allowances