Bilingual Patient Intake – Front Desk Coordinator

Winning Assistants LLC

. Answer incoming patient calls and make outbound calls as needed .

Posted 9/19/2026full-timeRemote • Argentina, Colombia, Mexico, Nicaragua, Honduras, BrazilMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient communication and administrative support within a medical office environment, with a strong emphasis on bilingual communication in English and Spanish. Capable of managing patient scheduling, intake processes, and maintaining accurate patient records while adhering to confidentiality standards.

Highest-signal resume keywords

Bilingual CommunicationPatient SchedulingAthena EHR/EMR ExperienceOrganizational SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IntakeAppointment ConfirmationInsurance Information CollectionReferral ManagementMedical Front Desk Support

Soft Skills

Professional CommunicationCompassionate InteractionTime ManagementReliabilityIndependence

Tools & Technologies

Athena EHR/EMRVideo Meeting SoftwareNoise-Canceling HeadsetWebcam

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare PracticeMedical OfficePatient ConfidentialitySOPsVirtual Assistant

About the role

Key responsibilities & impact

Answer incoming patient calls and make outbound calls as needed
Communicate professionally with patients in English and Spanish
Schedule, reschedule, and confirm patient appointments
Conduct new patient intake
Collect and accurately document patient demographics, contact information, insurance information, and other required intake documentation
Assist patients with general questions and direct inquiries appropriately
Manage and coordinate patient referrals
Handle patient forms and routine front desk documentation
Follow up with patients regarding appointments, referrals, missing information, forms, and administrative needs
Maintain accurate and organized patient information in the Athena EHR/EMR system
Support ongoing patients with routine front desk and administrative needs
Follow established workflows, procedures, and confidentiality standards when handling sensitive patient information
Coordinate with the in-house team to route patient concerns and administrative needs appropriately
Provide reliable administrative support to maintain an efficient and positive patient experience

Requirements

What you’ll need

Previous experience working in a medical office, healthcare practice, or medical virtual assistant environment is strongly preferred
Hands-on experience with patient scheduling, appointment confirmations, referrals, patient communication, and general medical front desk support is highly preferred
Experience conducting new patient intake and collecting patient demographics and insurance information is preferred
Previous experience in pain management is not required; training will be provided
Experience with Athena/Athenahealth EHR/EMR is an advantage but not required; training will be provided
Previous virtual assistant experience is preferred but not mandatory if the candidate has strong relevant medical office/front desk experience
No medical degree, nursing degree, or active medical license is required
Must be bilingual in English and Spanish
Must speak English and Spanish clearly and confidently when communicating with patients over the phone
Must have strong written English communication skills
Must demonstrate a professional, patient-friendly, and compassionate communication style
Must be comfortable handling a high level of direct patient interaction throughout the workday
Strong organizational and time-management skills
Excellent attention to detail when documenting patient information, appointments, referrals, and intake details
Ability to manage multiple administrative responsibilities while maintaining accuracy
Comfortable making and receiving patient phone calls throughout the day
Able to follow established SOPs and practice workflows
Reliable, professional, and able to work independently in a remote environment
Comfortable learning new healthcare systems and workflows
Able to maintain patient confidentiality and handle sensitive healthcare information professionally
Must submit an NBI Clearance and/or Local Police Clearance background check before onboarding
Must be available for video meetings with the camera on when needed
Must consistently work the required U.S. Central Time schedule
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Bonuses, incentives, or increased hours may be offered based on performance