Dental Patient Coordinator – Virtual Receptionist

Winning Assistants LLC

. Answer and manage incoming patient calls professionally, courteously, and efficiently .

Posted 10/28/2026full-timeRemote • Brazil, El Salvador, Honduras, Guatemala, Colombia, PhilippinesMid-LevelSenior💰 $12,480 - $14,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications and scheduling within a dental practice, ensuring compliance with HIPAA standards and effective collaboration with remote teams. Proficient in verifying insurance eligibility and benefits while maintaining accurate patient records.

Highest-signal resume keywords

Dental Practice OperationsInsurance Verification ProcessesPatient Scheduling ManagementHIPAA ComplianceBilingual Proficiency (Spanish-English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Eligibility VerificationPatient Record ManagementAppointment SchedulingDocumentation AccuracyInbound Call Handling

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementMultitaskingReliability

Tools & Technologies

ArchySlackDental Practice Management SoftwareVideo Conferencing Tools

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

U.S. Dental PracticeHealthcare CommunicationPatient ConfidentialityAdministrative Workflows

About the role

Key responsibilities & impact

Answer and manage incoming patient calls professionally, courteously, and efficiently
Handle calls the in-office team cannot answer during regular practice hours
Provide phone coverage when the physical office is closed, including designated closed practice days
Serve as the remote point of contact for appointments, insurance, and general practice inquiries
Document patient communications, messages, requests, and follow-up actions
Prioritize urgent inquiries and escalate concerns appropriately
Verify patient dental insurance information, eligibility, benefits, and coverage
Contact U.S. insurance companies to confirm coverage and clarify questions
Document verification results, payer communications, and outstanding insurance concerns
Schedule, confirm, reschedule, and manage patient appointments
Verify patient information and maintain accurate scheduling records
Prevent scheduling conflicts and support efficient patient flow
Provide general administrative and virtual front-desk support
Maintain patient records, call documentation, insurance details, and scheduling information
Communicate with the dentist and in-office staff regarding patient inquiries and pending tasks
Use Archy and Slack to maintain records and coordinate daily activities
Follow confidentiality standards, HIPAA requirements, and established practice procedures
Provide timely updates on completed and pending tasks

Requirements

What you’ll need

Previous professional experience working in a U.S. dental practice or healthcare setting
Familiarity with dental practice operations, patient-facing administrative workflows, and relevant terminology
Demonstrated experience with U.S. healthcare or dental insurance verification processes
Ability to understand and verify insurance eligibility, benefits, and coverage information
Experience communicating with insurance representatives
Understanding of patient confidentiality, HIPAA requirements, and professional healthcare communication
Excellent verbal and written English communication skills
Proven experience handling inbound patient calls in a dental or healthcare environment
Ability to document phone conversations accurately
Familiarity with patient scheduling, appointment confirmation, rescheduling, and record verification
Strong attention to detail, organizational, time-management, and multitasking skills
Ability to work independently with minimal supervision
Proven reliability, dependability, and accountability
Ability to collaborate with a remote team and follow established procedures
Must submit an NBI Clearance and/or Local Police Clearance, or applicable local police clearance, before onboarding
Must be available for video meetings with camera on when required
Must be available full-time Monday through Friday, 8:00 AM to 5:00 PM Pacific Time
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
Spanish-English bilingual proficiency is highly preferred but not required
Experience with Archy or similar dental practice management software is preferred
Experience with Slack or similar team communication platforms is preferred

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional workspace requirements/support