Healthcare Scheduling Coordinator

Winning Assistants LLC

. Manage patient appointments, cancellations, and rescheduling using Jane EHR.

Posted 11/11/2026full-timeRemote • Philippines, El Salvador, Colombia, Venezuela, Mexico, ArgentinaMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient appointments and administrative workflows using Jane EHR, along with strong knowledge of U.S. insurance verification and behavioral health billing practices. Proficient in Google Workspace and capable of providing empathetic communication and support in a healthcare setting.

Highest-signal resume keywords

Jane EHR ExperienceU.S. Insurance VerificationBehavioral Health BillingGoogle Workspace ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient Intake ManagementInsurance Portals NavigationBilling and CodingPatient DocumentationAdministrative Record MaintenanceOnboarding ProcessesInsurance Authorization AssistanceOperational AssistanceScheduling Changes Management

Soft Skills

Organizational SkillsAttention to DetailEmpathyProfessional CommunicationMulti-tasking Ability

Tools & Technologies

Jane EHRGoogle DocsGoogle SheetsGmailGoogle Chat

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Behavioral HealthMental Health Practice OperationsPatient RegistrationCounseling ServicesHealthcare Setting

About the role

Key responsibilities & impact

Manage patient appointments, cancellations, and rescheduling using Jane EHR.
Match clients with appropriate clinicians based on specialties, availability, and scheduling requirements.
Verify patient eligibility, coverage, copays, and benefits through insurance portals, including Blue Cross Blue Shield, UnitedHealthcare, Medicare, and Medicaid.
Assist with billing and coding for individual and family counseling sessions.
Collect insurance, payment, and intake information and assist patients with registration.
Ensure all required patient documentation is completed.
Handle patient inquiries, appointment requests, scheduling changes, and follow-up calls.
Maintain accurate patient records and provide daily operational assistance.
Support clinicians during counseling sessions.
Assist with onboarding new counselors by reviewing documents, tracking outstanding requirements, and maintaining onboarding checklists.
Maintain administrative records using Google Workspace.
Communicate with team members and support process improvements.
Assist with insurance authorization requirements and related follow-ups.

Requirements

What you’ll need

Hands-on experience with Jane EHR, particularly appointment scheduling, patient intake, and administrative workflows.
Experience in behavioral health or mental health practice operations, preferably supporting a counseling or therapy practice.
Strong knowledge of U.S. insurance verification, eligibility, benefits, copays, and insurance portals.
Working knowledge of behavioral health billing and coding, including individual and family counseling services.
Experience handling patient calls, scheduling requests, and administrative responsibilities in a healthcare setting.
Excellent spoken and written English communication skills, with the ability to communicate professionally and empathetically with patients.
Strong organizational skills, attention to detail, and ability to manage multiple responsibilities independently.
Proficiency in Google Workspace, including Google Docs, Google Sheets, Gmail, and Google Chat.
Ability to work U.S. Eastern Time hours, including evening and Saturday coverage.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
Must be available to attend video meetings with camera on when required.
Reliable laptop or desktop computer.
Stable high-speed internet connection of at least 25 Mbps.
Noise-canceling headset.
Working webcam for virtual meetings.
Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification.
Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional work environment are required contractor resources/conditions, not stated benefits.