Home Care Virtual Assistant – Front Desk, Calls & Scheduling

Winning Assistants LLC

. Handle inbound calls from patients, clients, caregivers, and employees .

Posted 11/2/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical reception and healthcare front desk support, with strong organizational skills and attention to detail in managing patient and staff scheduling. Proficient in handling inbound and outbound calls while maintaining clear communication and follow-through on unresolved concerns.

Highest-signal resume keywords

Medical Reception ExperienceHealthcare Front Desk SupportAppointment CoordinationExcellent English CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call HandlingOutbound Call ManagementScheduling CoordinationCall Note MaintenanceHome Care Management System

Soft Skills

Strong OrganizationFollow-ThroughIndependent WorkEscalation of Concerns

Tools & Technologies

Noise-Canceling HeadsetWebcamHigh-Speed Internet Connection

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Home Care SchedulingPatient ServiceVirtual Front Desk Support

About the role

Key responsibilities & impact

Handle inbound calls from patients, clients, caregivers, and employees
Make outbound calls, return calls, confirm schedules, contact available staff for replacement coverage, and communicate service updates
Maintain caregiver and nursing schedules
Address staff call-outs and coordinate last-minute replacements
Provide virtual front desk support, answer routine inquiries, take messages, route concerns, and escalate urgent matters
Keep patients, clients, and staff informed about scheduling changes
Follow up on unresolved concerns
Maintain accurate call notes, schedules, and records in the agency’s home care management system
Help minimize missed calls and coverage gaps within scheduled hours

Requirements

What you’ll need

Relevant experience in medical reception, healthcare front desk support, phone-based patient service, or home care scheduling
Experience handling inbound and outbound calls
Experience coordinating appointments or staff schedules and responding to last-minute changes
Excellent spoken and written English
Strong organization, attention to detail, and follow-through
Ability to manage calls and scheduling requests, work independently, and escalate concerns appropriately
Availability Monday–Friday, 8:00 AM–5:00 PM EST
Must submit an NBI Clearance and/or Local Police Clearance before onboarding
Must be available for video meetings with camera on when needed
Must speak and write English clearly and professionally
Must have relevant work experience
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives, bonuses, or increased hours based on performance