Medical Liaison – Operations Coordinator, Radiology

Winning Assistants LLC

. Answer and manage inbound company calls professionally and efficiently .

Posted 10/2/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills in a healthcare environment, effectively managing inbound calls and coordinating between multiple departments while maintaining HIPAA compliance and confidentiality.

Highest-signal resume keywords

Healthcare TerminologyInbound Phone HandlingOrganizational SkillsHIPAA ComplianceAdministrative Support Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call ManagementMessage RelayCoordination of RequestsAttention to DetailProblem-Solving

Soft Skills

Effective CommunicationListening SkillsProfessionalismDependabilityMotivation

Tools & Technologies

GrasshopperNoise-Canceling HeadsetWebcamHigh-Speed Internet

Certifications & Qualifications

NBI ClearanceLocal Police ClearanceHIPAA TrainingCybersecurity Training

Industry Keywords

HealthcareRadiologyTeleradiologyPatient ConfidentialityAdministrative Coordination

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Answer and manage inbound company calls professionally and efficiently
Identify the purpose and urgency of incoming calls
Triage calls into sales, recruitment, support, or medical/operational pipelines
Connect callers with the appropriate department, team member, or radiologist
Take accurate messages and ensure information reaches the correct person
Handle multiple incoming requests while prioritizing appropriately
Follow communication and escalation procedures
Serve as a primary point of contact for radiologists needing assistance
Coordinate communication between radiologists, clinics, hospital systems, technical teams, and internal departments
Handle and coordinate phone calls on behalf of unavailable radiologists
Receive and route requests from radiologists, clients, and clinics
Relay messages, requests, and information accurately between multiple parties
Escalate urgent or complex concerns
Maintain professionalism and confidentiality in healthcare communications
Provide administrative support across sales, recruitment, support, medical, and operational departments
Coordinate and follow up between departments
Organize requests involving multiple teams
Support day-to-day practice operations
Reduce the Operations Manager's administrative workload
Maintain organized records of calls, messages, and follow-up actions

Requirements

What you’ll need

Previous experience working in a healthcare or medical environment
Strong understanding of healthcare terminology and workflows
Ability to communicate effectively with medical professionals and healthcare organizations
Excellent inbound phone handling and customer service skills
Strong verbal and written English communication skills
Ability to listen carefully, understand the purpose of a call, and determine the appropriate next step
Ability to accurately relay messages and information between multiple parties
Comfortable communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments
Strong organizational and coordination skills
Ability to manage multiple calls, requests, and priorities simultaneously
Strong attention to detail and accuracy
Ability to remain calm and professional in a fast-paced healthcare environment
Strong problem-solving skills and ability to appropriately escalate issues
General administrative support experience
Ability to work independently while collaborating with multiple departments
Dependable, motivated, and committed to providing consistent, high-quality support
Strong interest in a stable, long-term remote opportunity
Understanding of HIPAA compliance and patient confidentiality
Ability to handle sensitive healthcare information professionally and securely
Willingness to complete required HIPAA and cybersecurity training
Previous exposure to radiology or teleradiology operations is strongly preferred
Ability to understand and appropriately coordinate requests involving medical professionals without independently providing clinical guidance
Must be proficient in speaking and writing clear, professional English
Must have relevant healthcare, medical, administrative, call handling, or coordination experience
Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Must be available for video meetings with camera on when required
Must be available to consistently work the assigned full-time shift
Must maintain appropriate confidentiality and HIPAA-compliant work practices
Reliable laptop or desktop computer
Stable high-speed internet connection (minimum 25 Mbps)
Noise-canceling headset
Working webcam
Quiet and professional work environment
Prior experience with Grasshopper is beneficial; Data Health experience is not required

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
Access to Tools & Resources
Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance