Medical Receptionist – Primary Care

Winning Assistants LLC

. Handle high-volume inbound patient calls across three practice locations .

Posted 10/10/2026full-timeRemote • Mexico, Colombia, Venezuela, El Salvador, Puerto Rico, PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume patient communications, scheduling workflows, and utilizing EHR/EMR systems. Proficient in navigating patient charts and ensuring clear communication between patients and healthcare teams.

Highest-signal resume keywords

High-Volume Inbound Patient Call HandlingEHR/EMR NavigationAppointment Scheduling and CoordinationBasic Medical Terminology KnowledgeSpanish-English Bilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart ReviewMessage RoutingRefill Inquiry SupportAppointment History DocumentationOffice Workflow Adherence

Soft Skills

Clear CommunicationProfessionalismPatience

Tools & Technologies

AdvancedMDVideo Meeting Software

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

HealthcareMedical OfficePrimary CareMedical ReceptionistFront Desk

About the role

Key responsibilities & impact

Handle high-volume inbound patient calls across three practice locations
Communicate clearly, professionally, and patiently with patients, including elderly patients
Address routine appointment, refill, and general inquiry calls according to office protocols
Route calls, messages, and concerns to appropriate team members
Schedule, reschedule, and coordinate patient appointments
Review patient needs and appointment history to determine scheduling workflows
Escalate scheduling issues requiring provider or office-level guidance
Navigate AdvancedMD to review patient charts, appointment history, messages, refill-related information, and administrative details
Document patient interactions, messages, and scheduling updates accurately
Receive and route refill-related inquiries according to practice protocols
Route medication-related questions and clinical concerns to appropriate providers or team members
Avoid giving medical advice, approving refills, or making independent clinical decisions
Follow office workflows and communication protocols
Recognize and escalate urgent, unclear, clinical, or sensitive concerns
Support communication between patients, front desk staff, providers, and internal teams

Requirements

What you’ll need

Experience working in a healthcare, medical office, primary care, medical receptionist, front desk, or Medical VA role
Experience supporting patient inquiries, scheduling, message routing, refill inquiry routing, or similar front office healthcare workflows
Experience handling frequent high-volume inbound patient calls
Experience navigating patient charts, reviewing information, documenting interactions, and using an EHR/EMR
Experience scheduling, rescheduling, and coordinating appointments
Basic medical terminology knowledge
Clear and professional spoken and written English
Relevant work experience
Must provide an NBI Clearance and/or Local Police Clearance before onboarding
Availability to attend video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
AdvancedMD experience is preferred but not required
Prescription refill inquiry support experience is preferred
Primary care experience is preferred
Spanish-English bilingual communication is preferred but not required

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Reliable laptop or desktop computer
Stable high-speed internet connection (minimum 25 Mbps)
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment