Medical Virtual Assistant – Behavioral Health

Winning Assistants LLC

. Manage new patient inquiries, primarily through email .

Posted 9/24/2026part-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing new patient inquiries, coordinating intake scheduling, and ensuring timely communication within a healthcare setting. Proficient in handling insurance documentation and maintaining organized administrative workflows.

Highest-signal resume keywords

New Patient Intake & Scheduling ExperienceEmail & Inbox Management ExperiencePatient Paperwork Follow-Up ExperienceInsurance Documentation CoordinationTherapyNotes Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

New Patient IntakeSchedulingPatient CommunicationInsurance CoordinationPayment Follow-UpDocumentation ManagementEmail ManagementAdministrative SupportEHR/EMR ExperienceFollow-Up Tracking

Soft Skills

Professional CommunicationOrganizational SkillsAttention to DetailProblem-SolvingInterpersonal Skills

Tools & Technologies

TherapyNotesEHREMREmail PlatformsVideo Conferencing ToolsFax MachinesVoicemail Systems

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationBehavioral HealthPatient IntakeInsurance VerificationCopay Collection

About the role

Key responsibilities & impact

Manage new patient inquiries, primarily through email
Coordinate intake scheduling and ensure patients receive timely responses
Track new patient communication and follow up on unresolved intake items
Maintain warm, professional, and clear patient communication
Monitor paperwork and follow up on missing, incomplete, or pending documentation
Organize patient intake information within the practice workflow
Support copay collection and follow up on declined or denied credit card payments
Track unresolved payment follow-ups and escalate issues when needed
Manage the administrative email inbox and respond to routine emails
Keep the inbox organized and ensure important messages are not missed
Send faxes, review voicemails, and return calls when necessary
Coordinate with the external biller on urgent insurance verification matters
Follow up on new patient insurance paperwork and route or escalate documentation appropriately
Provide general administrative support to reduce the practice owner’s workload

Requirements

What you’ll need

Healthcare or Behavioral Health Administrative Experience: Highly preferred
TherapyNotes Experience: Highly preferred; similar EHR/EMR experience may also be considered
New Patient Intake & Scheduling Experience: Required
Email & Inbox Management Experience: Required
Patient Paperwork Follow-Up Experience: Required
Payment or Copay Follow-Up Experience: Preferred
Insurance Documentation Coordination: Required
Must speak and write English clearly and professionally
Must have relevant work experience
Must provide an NBI Clearance and/or Local Police Clearance before onboarding
Must be available to attend video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
Access to Tools & Resources
Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance
Optional contractor perks and client-approved allowances; not employee benefits