Medical Virtual Assistant – Billing, Reconciliation, Practice Operations

Winning Assistants LLC

. Follow up on unpaid, denied, stuck, or missing primary and secondary insurance claims.

Posted 10/8/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims denial management, medical billing, and reconciliation, with a strong focus on insurance verification and authorization processes. Proficient in maintaining administrative compliance and supporting operational reporting within a healthcare environment.

Highest-signal resume keywords

Claims Denial ManagementMedical Billing ManagementBilling ReconciliationEMR/EHR ExperienceInsurance Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Follow-UpDenial ResolutionManual ResubmissionsPlans of Care Follow-UpKPI/ReportingHR OnboardingContent CreationPhone SupportAdministrative ComplianceOperational Reporting

Soft Skills

Professional CommunicationProblem SolvingOrganizational Skills

Tools & Technologies

HelloNoteCRM SoftwareVirtual Marketing Mastery Phone Platform

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationInsurance ClaimsPrimary and Secondary InsuranceAuthorization ProcessesPatient Management

About the role

Key responsibilities & impact

Follow up on unpaid, denied, stuck, or missing primary and secondary insurance claims.
Investigate denial reasons, missing information, and processing barriers; resolve issues and support manual resubmissions.
Check and release claims according to workflow.
Complete and review weekly, bimonthly, and monthly billing reports.
Verify numbers, reconcile discrepancies, and repost reconciled information.
Maintain patient and administrative information in HelloNote.
Follow up on Plans of Care, signed documentation, insurance verification, and prior authorizations.
Monitor expired Plans of Care, authorizations, active cases, draft notes, and administrative items.
Handle and route inbound and outbound calls through the Virtual Marketing Mastery phone platform.
Communicate professionally with patients and escalate issues appropriately.
Track referrals, visits, cancellation rates, cash balance, growth, revenue, expenses, and profit.
Support weekly, bimonthly, and monthly operational reporting and administrative compliance.
Assist with onboarding therapists and student interns.
Organize employee files, documentation, policies, procedures, and HR compliance items.
Support day-to-day administrative and office management needs.
Assist with social media, marketing, or content creation tasks after demonstrating quality in core responsibilities.

Requirements

What you’ll need

Claims denial and medical billing management experience required, including unpaid, denied, stuck, or unresolved insurance claims.
Experience identifying denial reasons or missing information, resolving claim issues, supporting manual resubmissions, and handling primary and secondary insurance claims.
Billing reconciliation experience required.
Previous EMR/EHR experience required; willingness and ability to learn HelloNote quickly.
CRM experience required.
Authorization experience required, including insurance verification and prior authorization follow-up.
Healthcare administrative experience required.
Phone support experience required.
Clear and professional spoken and written English.
Relevant work experience.
Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
Must attend video meetings with camera on when required.
Reliable laptop or desktop computer.
Stable high-speed internet connection of at least 25 Mbps.
Noise-canceling headset.
Working webcam.
Quiet and professional work environment.
Plans of Care follow-up experience preferred.
OT/PT or therapy practice experience preferred but not required.
KPI/reporting experience preferred.
HR onboarding or practice operations experience preferred.
Social media, marketing, or basic content creation experience is a plus.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification.
Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
Reliable laptop or desktop computer, stable high-speed internet, noise-canceling headset, working webcam, and quiet professional workspace are required resources.