FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Medical Virtual Assistant – Hospice Intake, Insurance Verification, Billing Support
Winning Assistants LLC. Manage inbound and outbound patient intake workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient intake workflows, verifying insurance eligibility, and coordinating referrals while maintaining accurate documentation. Proficient in medical billing processes and capable of providing administrative support in a healthcare setting.
Highest-signal resume keywords
Patient Intake ManagementInsurance VerificationMedical BillingPrior AuthorizationMatrixCare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Referral CoordinationInsurance Eligibility VerificationMedicare Information VerificationClaims ProcessingDocumentation ManagementAdministrative SupportAttention to DetailFollow-ThroughSchedulingKPI Management
Soft Skills
Strong Communication SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
MatrixCareAthena EHRVideo Conferencing Tools
Certifications & Qualifications
NBI ClearanceLocal Police Clearance
Industry Keywords
Healthcare AdministrationPalliative CareHome HealthGeriatric CareHospice Care
About the role
Key responsibilities & impact- Manage inbound and outbound patient intake workflows
- Coordinate incoming patient referrals and enter referral information accurately
- Collect, review, and document new-patient intake information
- Follow up on missing referral or intake documentation
- Maintain accurate patient and referral records
- Coordinate with internal team members regarding referrals and patient needs
- Verify patient insurance eligibility, benefits, coverage, and Medicare information
- Identify and resolve missing, inactive, or incorrect insurance information
- Document insurance verification results
- Assist with prior authorization submission, tracking, follow-up, and resolution
- Support medical billing and claims-related workflows
- Review denied claims and investigate authorization, patient-information, and insurance issues
- Resolve outstanding claims and claim holds
- Maintain billing and authorization documentation
- Provide back-office administrative support
- Manage healthcare documentation and faxes
- Monitor and process orders and assigned administrative tasks
- Provide patient phone support and respond to inquiries
- Assist with scheduling requests and route patients appropriately
- Coordinate with clinical and administrative staff for timely follow-through
- Meet KPIs for accurate and timely intakes, referrals, insurance verification, documentation, follow-up, authorizations, billing tasks, administrative work, and patient inquiry handling
Requirements
What you’ll need- Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, or healthcare administrative professional
- Experience managing patient intake and referral coordination
- Hands-on experience with insurance eligibility and benefits verification
- Experience verifying Medicare information and coverage
- Experience supporting healthcare administrative and back-office workflows
- Strong spoken and written English communication skills
- Comfortable communicating with patients by phone
- Strong attention to detail and accuracy when entering patient, referral, and insurance information
- Strong organization, follow-through, and ability to manage multiple healthcare administrative tasks
- Hospice or hospice care setting experience highly preferred
- MatrixCare / Matrix experience highly preferred
- Athena EHR / athenahealth experience highly preferred
- Prior authorization experience highly preferred
- Medical billing, claims processing, denied claims, or claims resolution experience highly preferred
- Medicare primary status verification experience highly preferred
- Experience supporting elderly, geriatric, palliative care, home health, or home-based patients highly preferred
- Must speak and write English clearly and professionally
- Must have relevant work experience
- Must provide an NBI Clearance and/or Local Police Clearance before onboarding
- Must be available to attend video meetings with camera on when required
- Reliable laptop or desktop computer
- Stable high-speed internet connection of at least 25 Mbps
- Noise-canceling headset
- Working webcam
- Quiet and professional work environment
Benefits
Comp & perks- Dedicated HR & Contractor Support Team
- Premium VPN Access (Optional)
- HIPAA & Cybersecurity Training + Certification (Provided)
- Top 1% VA Performance Training
- Client-Approved U.S. Holidays
- Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
- Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
- Optional performance-based bonuses, incentives, or increased hours based on performance