Medical Virtual Assistant – Patient Calls, Scheduling, Prior Authorizations

Winning Assistants LLC

. Answer and manage incoming patient calls promptly and professionally .

Posted 11/10/2026part-timeRemote • PhilippinesMid-LevelSenior💰 $6,500 - $7,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications and scheduling within a medical practice, ensuring compliance with HIPAA regulations while maintaining a patient-focused approach. Proficient in using NextGen EHR and Weave VoIP systems to enhance operational efficiency.

Highest-signal resume keywords

Patient Communication ManagementAppointment SchedulingHIPAA ComplianceNextGen EHR ProficiencyWeave VoIP Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationPrior Authorization ProcessingMedical Office AdministrationAttention to DetailMultitasking

Soft Skills

Compassionate CommunicationOrganizational SkillsProfessional DemeanorReliabilityProactivity

Tools & Technologies

NextGen EHRWeave VoIP

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Patient ConfidentialityHealthcare OperationsMedical PracticeInsurance Workflows

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer and manage incoming patient calls promptly and professionally
Respond to patient inquiries with a friendly, compassionate, and patient-focused approach
Manage a high volume of incoming calls while balancing other responsibilities
Maintain a daily log of patient names and submit the list to the client at the end of each workday
Schedule and coordinate patient appointments
Manage scheduling requests accurately and efficiently
Support smooth patient communication and appointment coordination
Process prior authorization requests
Maintain accurate information and attention to detail when handling authorization-related tasks
Assist with daily medical office administrative tasks as needed
Support practice operations while maintaining patient confidentiality
Use or learn NextGen EHR and Weave VoIP for relevant workflows

Requirements

What you’ll need

Experience working with medical practice operations
Ability to manage a high volume of incoming calls while multitasking efficiently
Strong organizational skills and excellent attention to detail
Excellent verbal and written communication skills
Professional, friendly, and compassionate phone demeanor
Familiarity with HIPAA compliance and patient confidentiality
Reliable, dependable, and proactive, with the ability to work under minimal supervision
Comfortable learning and using NextGen EHR and Weave VoIP systems
Patient-focused approach to communication and administrative support
Must speak and write English clearly and professionally
Must have relevant work experience
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Must be available to attend video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection (minimum 25 Mbps)
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment
Preferred: previous experience in a healthcare or medical office setting
Preferred: hands-on experience handling incoming patient calls and appointment scheduling
Preferred: experience processing prior authorizations or supporting insurance-related workflows
Preferred: familiarity with NextGen EHR, Weave VoIP, or similar healthcare systems

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off (paid time off is optional and only if offered by the client)
Access to Tools & Resources
Optional Performance-Based Incentives, bonuses, or increased hours based on performance