Medical Virtual Assistant – Patient Scheduling, Billing Support

Winning Assistants LLC

. Monitor patient balances and outstanding accounts weekly or monthly .

Posted 10/17/2026part-timeRemote • PhilippinesMid-LevelSenior💰 $5,200 - $6,240 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, medical billing terminology, and accounts receivable management while maintaining a high level of professionalism and empathy in patient communications. Proficient in using EHR systems and managing multiple administrative tasks efficiently.

Highest-signal resume keywords

Medical Virtual Assistant ExperiencePatient SchedulingEHR/EMR Systems ProficiencyHIPAA Compliance KnowledgeStrong English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Billing TerminologyAccounts Receivable ManagementPatient Follow-UpsAppointment CoordinationAdministrative Task Management

Soft Skills

OrganizedDetail-OrientedProactiveDependableEmpathetic Communication

Tools & Technologies

Jane EHRMailchimpVideo Meeting Software

Certifications & Qualifications

HIPAA TrainingNBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationPatient CoordinationVirtual AssistanceInbound/Outbound CallsPatient Confidentiality

About the role

Key responsibilities & impact

Monitor patient balances and outstanding accounts weekly or monthly
Track accounts receivable and follow up on unresolved billing concerns
Coordinate with external billing companies and flag outstanding issues
Answer incoming patient calls and assist with appointment inquiries
Schedule appointments and manage callbacks using Jane EHR
Communicate professionally and empathetically with patients
Handle approximately 5–10 inbound and 15–20 outbound calls per week, potentially more outbound calls initially
Follow up with existing patients regarding appointments and ongoing care
Encourage patients to schedule their next visit
Maintain organized patient follow-up lists and records
Contact interested patients from Facebook ads using a provided script and schedule neuropathy program consultations
Prepare and send monthly newsletters through Mailchimp using provided content
Organize patient records, maintain trackers, and assist with other administrative tasks as needed

Requirements

What you’ll need

Previous experience as a Medical Virtual Assistant, Medical Receptionist, Healthcare Administrative Assistant, or Patient Coordinator
Experience with patient scheduling, inbound/outbound calls, or patient follow-ups
Basic understanding of medical billing terminology, patient balances, and accounts receivable
Strong English communication skills, particularly when speaking with patients over the phone
Comfortable using EHR/EMR systems or similar healthcare software
Organized, detail-oriented, and able to manage multiple tasks and follow-ups
Proactive, dependable, and comfortable working independently
Willing and able to work the required 20-hour weekly schedule without overlapping commitments to other clients
HIPAA-trained and knowledgeable about patient confidentiality
Must speak and write English clearly and professionally
Must have relevant work experience
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Must be available to attend video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection (minimum 25 Mbps)
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off (paid time off optional and only if offered by the client)
Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance