Medical Virtual Assistant – Primary Care, Patient Coordination

Winning Assistants LLC

. Answer and manage incoming patient calls during business hours .

Posted 10/23/2026full-timeRemote • Brazil, El Salvador, Mexico, Colombia, Venezuela, Argentina, PhilippinesMid-LevelSenior💰 $10,400 - $16,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare administration and patient coordination, with a strong focus on managing appointments, verifying insurance eligibility, and maintaining accurate electronic health records. Proficient in communication and organizational skills, ensuring efficient patient interactions and adherence to HIPAA guidelines.

Highest-signal resume keywords

Healthcare Administration ExperienceAppointment SchedulingInsurance Eligibility VerificationTebra EHR ProficiencyBilingual Proficiency (Spanish-English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CoordinationInsurance DocumentationMedical TerminologyPrior Authorization ProcessingElectronic Records Management

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailAbility to MultitaskProfessionalism

Tools & Technologies

Tebra EHRVideo Conferencing ToolsComputer-Based Task Management

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Family MedicinePrimary CareInternal MedicineMedicare Advantage PlansHIPAA Compliance

About the role

Key responsibilities & impact

Answer and manage incoming patient calls during business hours
Handle patient inquiries professionally, courteously, and efficiently
Assist patients with appointment requests, general questions, and administrative concerns
Coordinate with the physician and in-office medical assistants
Schedule, confirm, reschedule, and manage patient appointments
Maintain accurate provider calendars using Tebra EHR
Coordinate in-office and telemedicine appointments
Update patient information and maintain accurate EHR documentation
Verify patient insurance eligibility, benefits, and coverage
Process and follow up on prior authorization requests
Assist with Medicare Advantage plan documentation and administrative requirements
Upload insurance-related documents, patient information, and required records
Coordinate with insurance providers to resolve eligibility and authorization concerns
Provide day-to-day back-office administrative assistance
Organize, upload, and maintain accurate patient documentation
Assist with electronic records management and computer-based tasks
Support communication between patients, the physician, and in-office staff
Handle patient information accurately and confidentially in accordance with HIPAA guidelines
Medical billing is handled by a separate billing specialist and is not a primary responsibility

Requirements

What you’ll need

Proven experience in healthcare administration, medical virtual assistance, or medical front desk operations
Strong preference for experience in family medicine, primary care, or internal medicine
Experience handling high-volume patient calls, appointment scheduling, and patient coordination
Practical experience with insurance eligibility verification and prior authorizations
Familiarity with Medicare Advantage plans, including insurance documentation and uploads
Working knowledge of medical terminology, common medications, and basic primary care workflows
Excellent spoken and written English communication skills, with clear, easily understandable pronunciation and a professional phone manner
Strong organizational skills, attention to detail, and ability to multitask in a busy medical environment
Ability to work independently with minimal supervision and training
Demonstrated reliability, professionalism, and commitment to long-term employment
Ability to communicate patiently and respectfully with elderly patients
Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding
Must be available for video meetings with the camera on when required
Relevant work experience required
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
Spanish-English bilingual proficiency preferred but not required
Previous experience using Tebra EHR (formerly Kareo) preferred
Nursing background or active RN license highly preferred but not required
Medical degree or professional license not mandatory

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Optional contractor perks and client-approved allowances