Medical Virtual Assistant – Regenerative Medicine

Winning Assistants LLC

. Handle approximately 50 patient calls daily, primarily inbound, with outbound follow-ups as needed .

Posted 10/21/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance verification, and medical records management within a healthcare setting. Proficient in maintaining accurate documentation and providing compassionate communication to enhance patient experience.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEHR/EMR Systems ExperiencePrior Authorization ProcessingMedical Records Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment ConfirmationBilling DocumentationCoding CorrectionsWorkers' Compensation ClaimsNo-Fault Claims ProcessingPractice FusionMedical Records RequestsIntake DocumentationTreatment Plan Coordination

Soft Skills

Clear CommunicationCompassionate Patient InteractionAdaptabilityOrganizational SkillsAttention to Detail

Tools & Technologies

EHR SystemsPractice FusionVideo Conferencing ToolsNoise-Canceling HeadsetWebcam

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationMedical Office OperationsInsurance WorkflowsPatient InquiriesOutbound Calls

About the role

Key responsibilities & impact

Handle approximately 50 patient calls daily, primarily inbound, with outbound follow-ups as needed
Schedule, reschedule, and confirm appointments; update calendars and manage scheduling conflicts
Assist with patient inquiries, medical records requests, and appointment follow-ups
Maintain clear, professional, and compassionate patient communication
Track outstanding patient requests and ensure timely follow-through
Assist with patient screening, registration, and intake documentation
Process medical records requests and maintain accurate patient information in Practice Fusion
Organize and update medical documents, treatment plans, and supporting records
Coordinate treatment plan submissions and follow-up documentation with practice staff
Verify insurance eligibility, coverage, and benefits
Process prior authorization requests and follow up on pending approvals
Support workers' compensation and no-fault insurance claim documentation and follow-ups
Prepare billing documentation for the outsourced billing department
Coordinate coding corrections, missing information, and outstanding billing concerns
Maintain accurate appointment, insurance, and patient documentation in the EHR
Assist with administrative catch-up work, documentation, and pending tasks
Adapt to changing priorities while maintaining accurate records and timely follow-through

Requirements

What you’ll need

Prior experience supporting U.S. medical practices, including patient scheduling, insurance workflows, healthcare administration, or similar medical office operations
Experience handling inbound and outbound calls, preferably in a medical or healthcare setting
Ability to manage approximately 50 calls daily
Experience scheduling, rescheduling, and confirming appointments; managing patient inquiries and follow-ups
Experience verifying insurance eligibility and benefits
Experience processing prior authorization requests and following up on pending approvals
Previous experience navigating EHR/EMR systems and maintaining accurate patient information
Practice Fusion experience is highly preferred but not required
Medical records, patient registration, intake documentation, and treatment plan coordination experience preferred
Billing documentation, coding corrections, or outsourced billing coordination experience preferred
Workers' compensation and no-fault claims experience preferred
Must speak and write English clearly and professionally
Must have relevant work experience
Must provide an NBI Clearance and/or Local Police Clearance before onboarding
Must be available for video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Bonuses, incentives, or increased hours may be offered based on performance
Independent contractor resources, training, and client-approved allowances