Medical Virtual Receptionist, Spanish-Bilingual

Winning Assistants LLC

. Schedule initial evaluations, follow-up appointments, cancellations, and rescheduled visits using Jane App .

Posted 10/16/2026full-timeRemote • Mexico, Venezuela, Colombia, United States, El Salvador, ArgentinaMid-LevelSenior💰 $10,400 - $12,480 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, appointment coordination, and administrative follow-ups within a healthcare setting, while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in managing high-volume communications and utilizing healthcare practice management systems to enhance operational efficiency.

Highest-signal resume keywords

Patient Scheduling CoordinationElectronic Health Record (EHR) ExperienceBilingual Communication (English and Spanish)HIPAA Compliance KnowledgeStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingAppointment CoordinationIntake ProcessingAdministrative Follow-UpsHigh-Volume Call ManagementDocumentation ManagementPatient Information MaintenanceInsurance Authorization SchedulingContinuity of Care SupportProblem Solving

Soft Skills

Compassionate CommunicationAssertivenessInitiativeIndependenceProfessionalism

Tools & Technologies

Jane AppElectronic Health Record (EHR) SystemVideo Conferencing ToolsCommunication Platforms

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationPatient ConfidentialityMedical ReceptionistHealthcare Virtual AssistantFront Desk Specialist

About the role

Key responsibilities & impact

Schedule initial evaluations, follow-up appointments, cancellations, and rescheduled visits using Jane App
Contact patients proactively to schedule appointments and coordinate approved treatment visits
Manage patient waitlists and fill appointment slots created by cancellations
Follow up with patients who have authorized visits remaining but have not scheduled
Coordinate provider schedules and support scheduling as the practice expands
Handle approximately 20 or more inbound calls daily, high-volume text messages, and outbound calls
Respond to patient inquiries, missed calls, voicemails, and scheduling requests
Explain appointment availability, scheduling procedures, and general practice policies
Assist with scheduling insurance-authorized visits, including Kaiser referrals
Conduct outreach to support continuity of care and minimize missed scheduling opportunities
Escalate clinical questions or concerns to healthcare professionals
Send patient intake forms, registration documents, and required paperwork
Monitor incomplete forms and follow up for timely completion
Maintain accurate patient information and administrative records in Jane App
Coordinate with office management and billing personnel on authorizations and administrative issues
Maintain daily checklists, trackers, and follow-up records
Identify missing patient information or documentation and prevent appointment delays
Provide updates on outstanding tasks and escalate issues requiring assistance

Requirements

What you’ll need

Previous experience as a Medical Receptionist, Healthcare Virtual Assistant, Patient Scheduling Coordinator, or Medical Front Desk Specialist
Hands-on experience with patient scheduling, appointment coordination, intake processing, and administrative follow-ups
Strong English and Spanish communication skills, verbal and written
Experience using an Electronic Health Record (EHR) or healthcare practice management system
Comfortable managing high-volume inbound and outbound calls, text messages, and voicemails
Knowledge of HIPAA regulations, patient confidentiality, and handling sensitive medical information
Strong organizational skills and ability to manage multiple responsibilities independently
Confident, assertive, and compassionate patient communication
Ability to take initiative, solve problems, and follow through without constant supervision
Availability for the required Pacific Time schedule
Must be able to submit an NBI Clearance and/or Local Police Clearance background check before onboarding
Must be available for video meetings with the camera on when needed
Reliable laptop or desktop computer
Stable high-speed internet connection of at least 25 Mbps
Noise-canceling headset
Working webcam
Quiet and professional work environment
Professional proficiency in English and Spanish
Relevant healthcare administrative or front desk experience

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off
Access to Tools & Resources
Optional Performance-Based Incentives
Optional contractor perks and client-approved allowances