Patient Support – Billing Specialist

Winning Assistants LLC

. Answer inbound and outbound patient calls, emails, and text messages.

Posted 9/18/2026full-timeRemote • Argentina, Colombia, Mexico, Honduras, Nicaragua, El SalvadorJunior💰 $6 - $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, appointment scheduling, and medical billing processes, with a strong understanding of insurance verification and EMR systems. Proficient in maintaining patient confidentiality and adhering to HIPAA requirements while providing administrative support in a healthcare setting.

Highest-signal resume keywords

Medical BillingInsurance VerificationEMR SystemsCPT and ICD-10 FamiliarityPatient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CodingClaims ProcessingAppointment SchedulingPatient Record ManagementTelehealth Coordination

Soft Skills

Strong Communication SkillsMultitaskingIndependent Work

Tools & Technologies

Microsoft OfficeGoogle WorkspaceOrthoLive Proprietary EMR

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

HIPAA ComplianceHealthcare SettingPatient ConfidentialityMedical Terminology

About the role

Key responsibilities & impact

Answer inbound and outbound patient calls, emails, and text messages.
Schedule, reschedule, and confirm routine and urgent appointments.
Assist patients with telehealth appointments and virtual care coordination.
Update and maintain accurate patient records in the EMR.
Verify insurance eligibility, benefits, and coverage.
Process and submit medical claims.
Follow up on claim status and basic billing concerns.
Assist with medical coding and review records for billing accuracy.
Coordinate communication between patients, providers, and administrative teams.
Provide general medical administrative and provider support.
Maintain patient confidentiality and follow HIPAA requirements.

Requirements

What you’ll need

At least 1 year of experience in a medical or healthcare setting is required.
Experience with patient calls, scheduling, and medical reception.
Hands-on experience with insurance verification and claims processing.
Experience with medical billing and/or medical coding.
Familiarity with CPT, ICD-10, and medical terminology is preferred.
Strong written and spoken English communication skills.
Proficient in Microsoft Office and Google Workspace.
Comfortable learning proprietary EMR systems, including OrthoLive Proprietary EMR.
Comfortable working overnight and participating in virtual video conference rooms.
Able to multitask and work independently in a fast-paced environment.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
Must be available to attend video meetings with camera on when required.
Reliable laptop or desktop computer.
Stable high-speed internet connection of at least 25 Mbps.
Noise-canceling headset.
Working webcam for virtual meetings.
Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification to help handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Proprietary training on communication, client management, productivity systems, and best practices.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.
Reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and quiet professional workspace are required contractor resources.