Scheduling, Patient Coordinator

Winning Assistants LLC

. Manage and coordinate surgery scheduling and communicate with patients, healthcare providers, hospitals, and other relevant parties .

Posted 10/24/2026full-timeRemote • PhilippinesJunior💰 $12,480 - $16,640 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing surgery scheduling, patient referrals, and administrative support within healthcare settings, ensuring compliance with HIPAA regulations and maintaining accurate patient records. Proficient in utilizing eClinicalWorks and other EMR systems to enhance operational efficiency and patient communication.

Highest-signal resume keywords

Surgery Scheduling ManagementPatient CoordinationEClinicalWorks ProficiencyHIPAA ComplianceExcellent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Referral ManagementAppointment SchedulingDocumentation ManagementAdministrative SupportCredentialing ProcessesEMR/EHR FamiliarityOffice ManagementBilling CoordinationData EntryRecord Keeping

Soft Skills

EmpathyProfessionalismCommunication SkillsOrganizational SkillsAdaptability

Tools & Technologies

EClinicalWorksMicrosoft EmailPaychexVideo Conferencing ToolsNoise-Canceling Headset

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare AdministrationMedical Virtual AssistantMedical ReceptionistGeriatric Patient SupportOrthopedic PracticesSurgical Clinics

About the role

Key responsibilities & impact

Manage and coordinate surgery scheduling and communicate with patients, healthcare providers, hospitals, and other relevant parties
Process, manage, and track patient referrals, maintaining accurate documentation and timely follow-ups
Handle approximately 50–100 inbound calls daily
Conduct outbound calls for appointment confirmations, scheduling, and follow-ups
Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars
Provide front desk, receptionist, and administrative support for daily practice operations
Manage incoming and outgoing faxes and maintain organized fax logs
Assist with hospital and insurance credentialing and re-credentialing processes
Support HR onboarding, including preparing and submitting new-hire documentation through Paychex
Set up Microsoft email accounts and coordinate eClinicalWorks system access for new employees
Provide occasional office management and executive administrative support
Coordinate with the medical biller regarding patient accounts or billing inquiries
Maintain accurate patient information and administrative records while ensuring confidentiality and HIPAA compliance

Requirements

What you’ll need

At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role
Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage
Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and ability to quickly learn and adapt to new healthcare software and administrative tools
Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients
Must speak and write English clearly and professionally
Must have relevant work experience
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Must be available to attend video meetings with camera on when required
Reliable laptop or desktop computer
Stable high-speed internet connection (minimum 25 Mbps)
Noise-canceling headset
Working webcam for virtual meetings
Quiet and professional work environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team
Premium VPN Access (Optional)
HIPAA & Cybersecurity Training + Certification (Provided)
Top 1% VA Performance Training
Client-Approved U.S. Holidays
Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client
Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
Optional performance-based incentives, bonuses, or increased hours based on performance