Trainee Service Technician

Winterhalter Group

. Complete a structured 12-month trainee development programme .

Posted 10/16/2026full-timeLondon • United KingdomEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong foundation in electrical and mechanical systems, with a commitment to customer service and safety standards. Capable of developing problem-solving skills and working collaboratively within a technical team while progressing towards managing service areas and customer portfolios.

Highest-signal resume keywords

Electrical Systems KnowledgeMechanical Fault DiagnosisCustomer Service CommitmentProblem-Solving AbilitiesHealth & Safety Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical KnowledgeMechanical KnowledgeMaintenance SkillsTechnical Equipment UsageService Reporting

Soft Skills

Professional CommunicationOrganizational SkillsEagerness to LearnIndependenceStrong Work Ethic

Tools & Technologies

Hand ToolsCommercial Ware-Washing Equipment

Certifications & Qualifications

Engineering QualificationApprenticeship

Industry Keywords

Field ServiceCustomer-Facing RoleHospitality ChainsSafety ProceduresTraining Modules

About the role

Key responsibilities & impact

Complete a structured 12-month trainee development programme
Assist with installation, servicing, and maintenance of commercial ware-washing equipment
Learn to diagnose electrical and mechanical faults
Support engineers with repairs and preventative maintenance
Complete training modules and practical assessments
Produce accurate service reports using company systems
Follow company processes, safety procedures, and industry standards
Build positive customer relationships
Develop problem-solving and fault-finding skills
Work alongside experienced engineers, the technical support department, and Regional Operations Manager
Work with the wider technical team to share knowledge and best practices
Support customers across restaurants, hotels, pubs and leisure facilities, education establishments, hospitals, government buildings, corporate offices, and national hospitality chains
Progress to managing an own service area and customer portfolio upon successful programme completion

Requirements

What you’ll need

Interest in engineering, electrical systems, or maintenance
Eagerness to learn and develop new technical skills
Strong problem-solving abilities
Confident and professional communication
Ability to work independently as confidence grows
Good organisational and IT skills
Willingness to undertake formal qualifications and ongoing training
Commitment to excellent customer service
‘Can do’ attitude and strong work ethic
Commitment to high Health & Safety standards
Basic electrical, mechanical, engineering, or maintenance knowledge (desirable)
Experience working in a customer-facing role (desirable)
Engineering qualification, apprenticeship, or relevant college studies (desirable)
Experience using hand tools or technical equipment (desirable)
Full UK driving licence (desirable)
Previous field service experience is not required; full training will be provided
Willingness to work 40 hours per week, Monday to Friday, plus 12 Saturdays per calendar year on a rota basis

Benefits

Comp & perks

Competitive salary and potential for overtime
Company van (with use privately) including fuel card
Comprehensive and ongoing training
33 days annual leave - including bank holidays (increasing with length of service)
Pension & Life Assurance
TELUS employee assistance plan and discount scheme
Salary Sacrifice - Electrical Car Scheme
Staff events
Two recognised industrial electrical maintenance qualifications
Potential progression into a Grade 4 Service Technician role, subject to achieving required standards and business requirements