Junior Service Representative

WithMe, Inc.

. Provide courteous, outstanding customer service during site visits .

Posted 10/31/2026full-timeRemote • Washington • United StatesJunior💰 $26 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while installing, programming, and maintaining coffee equipment. Possesses mechanical aptitude and a commitment to high-quality service delivery in a field service environment.

Highest-signal resume keywords

Customer ServiceField Service ExperienceMechanical AptitudeCommunication SkillsPreventative Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Coffee Equipment InstallationCoffee Machine RepairPreventative MaintenanceBasic Plumbing KnowledgeInventory Management

Soft Skills

Detail-OrientedSelf-MotivatedCustomer-Obsessed Mindset

Tools & Technologies

Wireless Printer Stations

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Bean-to-Cup Coffee EquipmentCustomer ExperienceField ServicePhysical TasksCoffee Technology

About the role

Key responsibilities & impact

Provide courteous, outstanding customer service during site visits
Install, program, calibrate, and maintain bean-to-cup coffee equipment
Repair coffee machines in warehouses and at client sites with equipment manufacturers
Visit client locations in the designated region to deliver products
Perform preventative maintenance and change water filters
Support wireless printer stations and implement solutions for new customers
Maintain accurate inventory of parts and tools
Collaborate with Operations and Client Experience teams
Report to the Field Service Supervisor
Serve as the face of WithMe, Inc. to customers
Ensure equipment is installed, serviced, and maintained to high standards

Requirements

What you’ll need

Located in Seattle, WA
At least 1 year of experience in a customer-facing or field service role
Strong communication skills and a customer-obsessed mindset
Mechanical aptitude
Basic plumbing knowledge or willingness to learn
Valid driver’s license and ability to travel regionally
Ability to lift 65–90 lbs. with assistance
Ability to perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching
Self-motivated and detail-oriented
Committed to high-quality service delivery
Willingness to learn new systems, equipment, and processes
Interest in coffee and/or printing technology is a plus

Benefits

Comp & perks

Employee equity
Comprehensive health, dental, vision, life, and disability coverage
Retirement plan with company match
FSA and HSA accounts
Competitive paid time off
Annual training/education allowance
100% remote work environment
Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees
Fun and inspiring in-person team event opportunities
Collaborative, smart, and forward-thinking team
Direct, meaningful impact as the company scales