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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Endpoint Management, including Windows, Microsoft 365, and Intune, while leading technical teams and driving operational improvements. Proven ability to manage the full endpoint lifecycle and implement automation solutions using PowerShell and Microsoft Graph.
Highest-signal resume keywords
Endpoint ManagementMicrosoft Intune / Endpoint ManagerPowerShell Scripting and AutomationMicrosoft Certified: Endpoint Administrator AssociateEnterprise Software Packaging and Deployment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11 Enterprise AdministrationWindows AutopilotMicrosoft Defender for EndpointBitLockerWindows LAPSConditional AccessAdvanced Windows TroubleshootingMobile Device ManagementMicrosoft Graph APIREST APIs
Soft Skills
LeadershipCoachingMentoringCollaborationCustomer Service Excellence
Tools & Technologies
ServiceNowTaniumMicrosoft 365 AdministrationEndpoint AnalyticsPower BI
Certifications & Qualifications
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Administrator ExpertITIL FoundationCompTIA Security+Tanium Certified Administrator
Industry Keywords
Endpoint LifecycleSLA AttainmentTechnical EscalationOperational ProceduresEnterprise Environments
Tech Stack
Tools & technologiesAndroidAzureiOSITSMServiceNow
About the role
Key responsibilities & impact- Lead the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment
- Oversee the full endpoint lifecycle, including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement
- Own endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security
- Serve as the senior technical escalation point for endpoint technologies and complex incidents
- Drive automation through PowerShell, Microsoft Graph, and modern management technologies
- Partner with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives
- Lead endpoint technology refreshes, M&A endpoint integrations, and enterprise endpoint projects
- Maintain documentation, standards, knowledge articles, and operational procedures
- Lead, coach, mentor, and develop assigned Analysts
- Conduct regular one-on-one meetings, annual performance reviews, and career planning discussions
- Develop Individual Development Plans for each direct report
- Identify technical skill gaps and create training and certification roadmaps
- Promote cross-training, knowledge sharing, succession planning, and leadership development
- Assign stretch projects that expand technical expertise and leadership capabilities
- Build a culture of accountability, collaboration, continuous learning, and customer service excellence
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, or equivalent experience
- 8+ years of enterprise endpoint management experience
- 3+ years leading technical teams
- Experience supporting enterprise environments of 2,000+ endpoints preferred
- Experience leading enterprise technology implementations and operational improvements
- Microsoft Intune / Endpoint Manager
- Microsoft Entra ID (Azure AD)
- Microsoft Certified: Endpoint Administrator Associate (MD-102) preferred certification
- Microsoft Certified: Azure Administrator Associate (AZ-104) preferred certification
- Microsoft 365 Certified: Administrator Expert preferred certification
- ITIL Foundation preferred certification
- CompTIA Security+ preferred certification
- Tanium Certified Administrator preferred certification
- Ability to travel to firm offices and industry events as required
- Ability to lift up to 50 pounds when supporting endpoint deployment activities
- Availability to support critical incidents outside normal business hours when necessary
- Windows 11 Enterprise Administration
- Windows Autopilot
- Microsoft 365 Administration
- Microsoft Defender for Endpoint
- Windows Update for Business
- BitLocker, Windows LAPS, Conditional Access
- PowerShell scripting and automation
- Enterprise software packaging and deployment
- Mobile Device Management (iOS/Android)
- ServiceNow or equivalent ITSM platform
- Advanced Windows troubleshooting
- Tanium or equivalent endpoint management platform preferred
- Microsoft Graph API, REST APIs, Endpoint Analytics, and Power BI preferred
Benefits
Comp & perks- Competitive benefits package
- Bonus program for eligible roles based on individual and firm performance
