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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and corporate training, with a strong focus on developing training materials and delivering presentations. Proficient in advanced Excel and Power BI for performance analysis and monitoring.
Highest-signal resume keywords
Customer Service ExperienceCorporate Training ExpertiseAdvanced Excel SkillsPower BI ProficiencyContent Creation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCorporate TrainingAdvanced ExcelPower BIContent CreationTraining Material DevelopmentPresentation SkillsPerformance AnalysisMonitoring RequestsOperational Workflows
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationCollaborationProblem-SolvingInterpersonal Skills
Tools & Technologies
Microsoft OfficePowerPointCanvaArticulateCamtasiaCaptivateCapCutLMSE-Learning PlatformsGamification Tools
Industry Keywords
Financial ServicesBanking CorrespondentTraining MethodologiesLearning MethodologiesTraining Metrics
About the role
Key responsibilities & impact- Provide multichannel support to business partners via phone, email, and WhatsApp
- Monitor ongoing requests and cases, ensuring compliance with established deadlines
- Collaborate with internal teams to find solutions and provide responses to partners
- Record, update, and monitor the department’s controls and systems
- Develop and deliver technical training on products, processes, and operational workflows
- Support training and development initiatives for the partner network
- Identify opportunities for improvement and contribute to the advancement of departmental processes
- Work collaboratively with internal teams to ensure the best possible partner experience
Requirements
What you’ll need- Bachelor’s degree completed
- Experience in customer service, commercial support, or related areas
- Experience in corporate training, partner enablement, or delivering presentations
- Advanced Excel skills for tracking, monitoring requests, and analyzing performance indicators
- Experience with Power BI for monitoring and presenting results
- Proficiency in Microsoft Office, especially PowerPoint
- Experience with content creation and training tools such as Canva, Articulate, Captivate, Camtasia, CapCut, or similar platforms
- Strong verbal and written communication skills
- Ability to structure training materials, manuals, presentations, and educational content
- Preferred: experience in the financial services or banking correspondent sector
- Preferred: knowledge of corporate training and learning methodologies
- Preferred: experience with LMS/e-learning platforms
- Preferred: experience with gamification and digital content production
- Preferred: knowledge of training metrics and results measurement
Benefits
Comp & perks- WE Flex work model: 4 days in the office and 1 day working from home
- Participation in recruitment processes that promote equity and inclusion
- This position is also open to applicants with disabilities