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Property Manager – Customer Support by Phone & Platform
Wohnungsverwaltung Steinhoff-Böhler GmbH. Handle calls from property owners, tenants, and service providers, resolving inquiries directly .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage inquiries and resolve issues efficiently. Proficient in both German and English, capable of handling property management tasks and maintaining accurate system data.
Highest-signal resume keywords
German Language Proficiency (B2-C1)Customer Service ExperienceCall Center OperationsProperty Management SkillsStructured and Solution-Oriented Work Style
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ReliableMotivatedSolution-OrientedStructured Work Approach
Tools & Technologies
Customer Portal
Industry Keywords
Property ManagementTenant InquiriesOwner InquiriesDamage ReportsTicket Processing
About the role
Key responsibilities & impact- Handle calls from property owners, tenants, and service providers, resolving inquiries directly
- Process, fully document, and close tickets, messages, and cases through the customer portal within deadlines
- Process damage reports and assign tradespeople
- Manage tenant and owner inquiries from initial report through resolution
- Manage your own property portfolio and keep system data up to date
- Identify potential new property management mandates and acquire new properties
- Complete an internal training program of up to six weeks
Requirements
What you’ll need- German at B2 to C1 level, both spoken and written – required
- Fluent written and spoken English
- Career changers explicitly welcome – prior real estate experience is not required
- Experience in customer service, call center operations, or support is a plus
- You work in a structured, reliable, and solution-oriented manner
- You consistently implement guidelines and feedback and are motivated to build something
- For work-from-home days: stable internet connection and a quiet workspace
Benefits
Comp & perks- Permanent employment contract
- 18 days of annual leave
- Sales commission for every property you acquire – unlimited earning potential
- Structured training to become a Property Manager
- Hybrid work: office in Casablanca plus work from home
- Company laptop and mobile phone
- Probationary period: six months