Client Support Staff

Women Against Abuse, Inc

. Work within Women Against Abuse's residential shelters and coordinate across departments .

Posted 10/10/2026part-timePhiladelphia • Pennsylvania • United StatesLead💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong advocacy and crisis support skills while fostering a trauma-informed community environment. Proficient in verbal and written communication, with a commitment to serving diverse populations and addressing residents' immediate needs.

Highest-signal resume keywords

Crisis Support ExperienceTrauma-Informed CareVerbal Communication ProficiencyBilingualismTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AdvocacyCrisis InterventionInventory ManagementBasic Living Supplies AssistanceEvent Coordination

Soft Skills

ListeningEmpathyProblem SolvingSupportive CommunicationTeamwork

Certifications & Qualifications

High School DiplomaChild Abuse ClearanceCriminal ClearanceFBI ClearanceDomestic Violence Advocate Training

Industry Keywords

Shelter SupportDiverse Population EngagementCommunity EnvironmentResident SupportCrisis Advocacy

About the role

Key responsibilities & impact

Work within Women Against Abuse's residential shelters and coordinate across departments
Establish, lead, and nurture a welcoming, safe, supportive, trauma-informed community environment for residents and their children
Offer residents support, space to relax, and opportunities to talk
Provide informal support and resolve issues through listening, sharing, and identifying options
Provide tours and off-hour activities based on clients' interests and needs, including movie/game nights, holiday parties, and events
Assist new residents with settling in and immediate needs, including hygiene and basic living supplies
Maintain related inventory

Requirements

What you’ll need

High School Diploma or equivalent
At least one year of experience in an advocacy, crisis, or shelter support position
Ability to read, write, and comprehend English
Ability to work effectively with a diverse population
Ability to work effectively as a team member
Demonstrated commitment to service of others
Demonstrated verbal and written communication proficiency
Bilingualism strongly preferred
Required to attend Virtual Domestic Violence Advocate Paid Training after hire
Must provide satisfactory Child Abuse, Criminal, and FBI clearances

Benefits

Comp & perks

Annual increases
Years of service recognition
Employee Assistance Program (EAP)
Pay differential for agency-observed holidays and declared inclement weather
PTO for vacation and personal days
Paid holidays
Accrual of sick days
Comprehensive medical, vision, and dental benefits package for benefit-eligible employees
Employer-paid child abuse, criminal, and FBI clearance expenses