Client Support Staff – Part Time

Women Against Abuse, Inc

. Work within Women Against Abuse’s residential shelters and coordinate across various departments .

Posted 10/10/2026part-timePhiladelphia • Pennsylvania • United StatesLead💰 $0 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates the ability to create a supportive and trauma-informed environment for residents while effectively communicating and collaborating with diverse populations. Proficient in providing advocacy and support in a shelter setting, with a commitment to service and community engagement.

Highest-signal resume keywords

Crisis Support ExperienceTrauma-Informed CareVerbal And Written CommunicationTeam CollaborationBilingualism

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AdvocacyCrisis InterventionInventory ManagementBasic Living Supplies AssistanceEvent Coordination

Soft Skills

EmpathyActive ListeningProblem SolvingCommunity EngagementSupportive Communication

Certifications & Qualifications

Child Abuse ClearanceCriminal ClearanceFBI Clearance

Industry Keywords

Shelter SupportDiverse PopulationDomestic Violence AdvocacyCommunity EnvironmentResident Support

About the role

Key responsibilities & impact

Work within Women Against Abuse’s residential shelters and coordinate across various departments
Establish, lead, and nurture a welcoming, safe, supportive, trauma-informed community environment for residents and their children
Offer residents support, space to relax, and opportunities to talk
Provide informal support and resolve issues through listening, sharing, and identifying options
Provide tours and off-hour activities based on clients’ interests and needs, such as movie/game nights, holiday parties, and events
Assist new residents with settling in and immediate needs, including hygiene and basic living supplies
Maintain related inventory

Requirements

What you’ll need

High School Diploma or equivalent required
At least one year of experience in an advocacy, crisis, or shelter support position required
Ability to read, write, and comprehend English required
Demonstrated ability to work effectively with a diverse population required
Demonstrated ability to work effectively as a team member required
Demonstrated commitment to service of others required
Demonstrated proficiency in verbal and written communication required
Bilingualism strongly preferred
Willingness to attend Virtual Domestic Violence Advocate Paid Training after hire
Must provide satisfactory Child Abuse, Criminal, and FBI clearances
Part-time schedule: Saturday and Sunday, 3:00 PM–11:00 PM (16 hours per week)

Benefits

Comp & perks

Annual increases
Years of service recognition
Employee Assistance Program (EAP)
Pay differential for agency-observed holidays and declared inclement weather
Accrual of PTO and sick days
Employer-paid child abuse, criminal, and FBI clearance expenses
Virtual Domestic Violence Advocate paid training after hire