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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic HR partnership, workforce planning, and leadership development, with a strong focus on compliance and data-driven decision-making across multi-unit operations. Proven ability to design scalable HR initiatives that align with business objectives and enhance organizational effectiveness.
Highest-signal resume keywords
Strategic HR PartnershipWorkforce PlanningLeadership DevelopmentData-Driven Decision-MakingMulti-Unit Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce PlanningPerformance ManagementLabor OptimizationOrganizational DesignEmployee RelationsCompliance KnowledgeData AnalysisChange ManagementSuccession PlanningStaffing Strategies
Soft Skills
Communication SkillsRelationship BuildingInfluencing SkillsProblem-SolvingTeam Leadership
Industry Keywords
HRBP ExperienceQSRFood & BeverageHospitalityRetailFederal Employment LawsState ComplianceHigh-Growth EnvironmentMarket OperationsTalent Acquisition
About the role
Key responsibilities & impact- Serve as the primary strategic HR partner to Regional Vice Presidents and Market Operations Directors across multiple markets.
- Recommend, translate, and execute people initiatives aligned with operational goals, including workforce planning, leadership capability, retention, and culture.
- Use data, trends, and insights to inform decisions and create interventions that scale across regions and store formats.
- Drive and support enterprise initiatives including performance cycles, compensation reviews, organizational design changes, and HR system launches.
- Build repeatable, scalable processes that reduce manual lift for stores and improve consistency across regions.
- Diagnose turnover, staffing, leadership, and team-effectiveness challenges and develop targeted solutions.
- Design and execute workforce plans, including staffing strategies, labor optimization, performance management, and leadership bench development.
- Serve as the escalation point for complex employee relations matters across multiple districts.
- Guide leaders in consistent application of policies, values, and leadership behaviors.
- Partner with Talent Acquisition on hiring strategies, forecasting, and capability planning.
- Support leadership development, succession planning, career pathing, and bench readiness.
- Coach leaders to improve decision-making, communication, and team leadership effectiveness.
- Ensure HR practices comply with federal, state, and local requirements across a multi-state footprint.
- Partner cross-functionally on benefits, compensation, accommodations, investigations, and performance cycles.
- Lead people-related change for market expansion, organizational design shifts, process improvements, and structural realignments.
- Influence field adoption of new tools, systems, and workflows.
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 8+ years of progressive HRBP experience, with significant time supporting multi-unit operations in QSR, food & beverage, hospitality, or retail.
- Demonstrated ability to translate people strategy into scalable, effective initiatives that drive meaningful business outcomes.
- Proven experience operating as a senior-level individual contributor with strong cross-functional influence.
- Exceptional ability to anticipate needs, diagnose problems, and drive solutions that scale.
- Strong analytical mindset with the ability to interpret trends and turn insights into action.
- Knowledge of employment laws and compliance considerations across multiple states.
- Excellent communication, relationship-building, and influencing skills with leaders at all levels.
- Comfort working in a fast-paced, high-growth environment with competing priorities and continuously evolving structures, processes, and practices.
- Residency within the supported region (DE, MD, DC or VA) is a requirement.
- As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.
Benefits
Comp & perks- Equity
- 401(k)
- Choice of medical, dental, and vision plans
- Company paid short and long term disability coverage
- Paid time off including flexible time off for exempt employees
- Paid vacation for non-exempt employees
- Paid sick leave in compliance with applicable law
- Paid parental leave
- Discounted meals
- Exclusive perks across the Wonder family of brands
