Senior Specialist, Customer Education – Supply Chain Analytics

Wood Mackenzie

. Plan and deliver live training sessions for new and existing customers covering product functionality, workflows, and best practices .

Posted 10/13/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering tailored training sessions and developing comprehensive training materials while maintaining a strong customer focus. Proficient in managing multiple projects and adapting to diverse audience needs within the procurement, supply chain, or energy sectors.

Highest-signal resume keywords

Training DeliveryCommunication SkillsProject ManagementMicrosoft ExcelMicrosoft PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material DevelopmentProduct DemonstrationSelf-Service Learning Course DesignOpportunity AssessmentWorkflow Definition

Soft Skills

Customer-Focused MindsetProblem-SolvingAdaptabilitySimplifying Complex Concepts

Tools & Technologies

Microsoft ApplicationsWoodMac Learn

Industry Keywords

ProcurementSupply ChainEnergy Industry

About the role

Key responsibilities & impact

Plan and deliver live training sessions for new and existing customers covering product functionality, workflows, and best practices
Tailor training content and delivery approach to different customer audiences' needs and technical proficiency
Facilitate Q&A sessions during and after training
Develop and maintain training materials, including presentation decks and product demonstrations
Run and deliver Opportunity Assessments to showcase product value and define bespoke workflows
Design, build, and maintain self-service learning courses on WoodMac Learn
Serve as a point of contact for product inquiries and provide timely responses
Collaborate with Product, Customer Success, and Support teams to stay current on product developments and ensure accurate training materials and workflows

Requirements

What you’ll need

Strong communication and presentation skills, with the ability to simplify complex concepts for a range of audiences
Ability to learn quickly and be adaptable
Customer-focused mindset with a proactive approach to problem-solving
Ability to manage multiple projects and deadlines simultaneously
Experience working with Microsoft applications
Intermediate Excel and PowerPoint skills are required
Familiarity with procurement, supply chain, or energy industry concepts is an advantage

Benefits

Comp & perks

Hybrid work arrangement
Travel within region
Equal opportunities employment commitment